Erica Paez
North Las Vegas,United States
Summary
Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of service sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
26
26
years of professional experience
Work History
Lead Sales Associate
Charter Spectrum
Bellflower, CA
12.2004 - 07.2021
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
Supervisor
Khols Department Store
Cerritos, CA
11.2003 - 11.2003
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
General Manager
Pizza Hut
Downey, CA
06.1993 - 09.2002
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06.1994
Skills
- Energy and Physical Stamina
- Store Policies and Procedures
- Staff Supervision
- Security Practices
- Customer Service
- Account Management
- Team Leadership
- Time Management
- Building Customer Loyalty
- Customer Needs Assessment
- Exceeding Customer Expectations
- Item Ticketing and Pricing
- Shift Scheduling
Timeline
Lead Sales Associate
Charter Spectrum
12.2004 - 07.2021
Supervisor
Khols Department Store
11.2003 - 11.2003
General Manager
Pizza Hut
06.1993 - 09.2002
High School Diploma -
Bell Gardens High School
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