Erica Perez-Vaughn
Arvada,CO
Summary
Experienced professional with proficient computer skills and telephone etiquette, seeking a company that values my skills. Excellent customer service and front office experience, including office management. Have honed my ability to handle difficult situations with tact and diplomacy. Eager to learn and detail-oriented, I take great pride in my work. Strong interpersonal abilities and time management skills contribute to my success, and I am known for my loyalty and honesty. Seeking a company that fosters growth and promotes hardworking employees.
Overview
10
10
years of professional experience
Work History
Customer Service Rep and Account Management
Cummins Sales and Service
09.2020 - Current
- At Cummins Sale and Service, I was involved with customer and account management
- I processed licenses and set up software usernames and passwords.
- I granted users access to all subscriptions.
- Payment processing by PO or credit card
- I answered all calls involving license requests, order processing, IT support and billing questions.
- I imputed data entry and worked in a ticketing queue closing out 250+ tickets a month.
- Customer support was our main priority and worked with customers on call, emailing and ticketing queue.
- I also worked very close with account executives making sure we gave the best experience to all customers.
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
- PO and Invoice processing and sent to all customers on their behalf.
Office Manager
Avery Asphalt
05.2018 - 08.2020
- My job as an office manager at this job includes payroll, email, accounts payable and insurance claims.
- Recruited new employees, set up interviews and processed all new hire paperwork.
- Organized all invoices and documents, order inventory and office supplies.
- Performed notary services and set up liens.
- Distributed all purchase orders to crews for daily job-related expenses and insert, file invoices and material tickets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Care Representative (seasonal Position)
Broker Price Opinion
01.2018 - 05.2018
- I was a customer care representative, answering calls, emails, and follow-up
- Filed spreadsheets to correct category and attended weekly meetings
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
Customer Service- Cashier
Wendy's
11.2014 - 04.2017
- My duties at this job were cashier and customer service
- I was held responsible for making sure that every customer was charged the correct prices and were 100% satisfied with their order and experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Education
High School Diploma -
Goal Academy
Colorado01.2017
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- PO and credit card processing
- Creating Quotes
- Invoice preparation and processing
- Spreadsheet organizer
- Payroll
- Notary
- Telephone Etiquette
- Staff training
- Money handling experience
- License management
- Data entry
- Problem resolution
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
Timeline
Customer Service Rep and Account Management
Cummins Sales and Service
09.2020 - Current
Office Manager
Avery Asphalt
05.2018 - 08.2020
Customer Care Representative (seasonal Position)
Broker Price Opinion
01.2018 - 05.2018
Customer Service- Cashier
Wendy's
11.2014 - 04.2017
High School Diploma -
Goal Academy
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