Hi, I’m
Erica Petrozzino
Las Vegas,NV
Summary
Dynamic hospitality professional with extensive experience at Roma Grille, excelling in inventory management and conflict resolution. Proven ability to enhance customer satisfaction through effective upselling strategies and maintaining cleanliness standards. Recognized for fostering teamwork and creating a positive work environment, driving operational success in fast-paced settings.
Experienced with overseeing bar shifts and staff coordination to ensure smooth operations. Utilizes leadership skills to manage and train team members effectively. Knowledge of inventory management and customer service, ensuring high-quality bar experience.
Overview
17
years of professional experience
Work History
Roma Grille
Bartender Shift Manager
05.2014 - 07.2016
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Capos Italian
Floor Manager Bartender Server
10.2009 - 05.2014
Job overview
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Scoundrels Pub
Gaming Bartender
04.2007 - 05.2009
Job overview
- Collaborated with fellow bartenders to ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
- Worked closely with management to develop strategies for increasing foot traffic during slower periods, leading to improved overall profits.
- Assisted with event planning for gaming tournaments, contributing to successful experiences for both participants and spectators.
- Demonstrated versatility by covering various roles within the establishment as needed, including server or prep cook responsibilities when necessary.
Allegiant Airlines
Baggage Service General Manager
04.2004 - 03.2008
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Java Joint
Cafe Manager Server
05.1999 - 12.2004
Job overview
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Education
Nevada State College Las Vegas, NV
Las Vegas High SchoolLas Vegas, NV
06.1999
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
Timeline
Bartender Shift Manager
Roma Grille
05.2014 - 07.2016
Floor Manager Bartender Server
Capos Italian
10.2009 - 05.2014
Gaming Bartender
Scoundrels Pub
04.2007 - 05.2009
Baggage Service General Manager
Allegiant Airlines
04.2004 - 03.2008
Cafe Manager Server
Java Joint
05.1999 - 12.2004
Nevada State College
Las Vegas High School
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