Erica Plascencia-Rubio
Campo,USA
Summary
Resourceful Front Office Assistant known for unparalleled productivity and efficient task completion. Possess specialized skills in customer service, appointment scheduling, and office technology management. Excel in communication, time management, and adaptability, ensuring seamless front desk operations and positive client interactions.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Front Office Assistant/Assistant Teacher
Mountain Empire Unified School District
Campo, CA
11.2012 - 06.2016
- Coordinated front desk operations and managed visitor check-ins.
- Assisted staff with scheduling and maintaining appointment calendars.
- Handled incoming calls and directed inquiries to appropriate personnel.
Child Care Provider/ After School Assistant
Campo Band of Mission Indians
Campo, USA
07.2011 - 11.2012
- Instructed children in health and personal habits, read stories, taught painting and crafts, organized games, prepared and served meals, and regulated rest periods.
Medical Assistant
Mountain Empire Family Medicine
Campo, USA
06.2008 - 06.2011
- Greeted patients and managed multiple telephone lines to enhance patient communication.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Scheduled appointments and coordinated patient flow to optimize clinic operations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments and coordinated patient flow efficiently.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications, and treatments per physician instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Relayed messages from patients to physicians regarding concerns and treatment updates to ensure timely care.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Student Worker
San Diego County Library
Jacumba, USA
01.2005 - 06.2008
- Provided excellent customer service, helped students with work, shelved books, Sanitized items for cleanliness and presentation, Operated computers to manage tasks efficiently and cash register.
- Assisted patrons in locating library materials and resources.
- Managed circulation desk operations and processed library accounts.
- Organized community events to promote literacy and library services.
Education
Diploma - Medical Assistant
Valley Career College
El Cajon, CADiploma - High School Student
Mountain Empire High School
Pine Valley, CASkills
- Medication Administration
- Injections/ Venipuncture
- Vital Signs
- Specimen Collection
- Medical Terminology
- Office Procedures
- Reception/ Scheduling
- Medical Insurance
- Customer Service
- Child Development
- Computer System
- MS Word 2000
- Word processing
- Keyboarding Production
- Presentation software
- Advanced presentation software
- Document Formatting
- Equipment Operation
- Language Skills
- Verbal Communications
- Document Formatting
Certification
- American Heart Association Adult, Child, Infant CPR
- National Safety Council First Aid
- Business/ Computer Applications
Timeline
Front Office Assistant/Assistant Teacher
Mountain Empire Unified School District
11.2012 - 06.2016
Child Care Provider/ After School Assistant
Campo Band of Mission Indians
07.2011 - 11.2012
Medical Assistant
Mountain Empire Family Medicine
06.2008 - 06.2011
Student Worker
San Diego County Library
01.2005 - 06.2008
Diploma - Medical Assistant
Valley Career College
Diploma - High School Student
Mountain Empire High School