Erica Plummer
300 Dalhausser Lane,FL
Summary
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service skills.
Friendly and reliable with positive attitude and excellent customer service skills. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Developed strong leadership and organizational skills in dynamic camp environment, facilitating group activities and ensuring participant well-being. Demonstrates effective communication and problem-solving abilities, adaptable to various settings.
Overview
5
5
years of professional experience
Work History
Sales Associate, Seasonal
Ralph Lauren
Gretna, NE
06.2025 - Current
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained visual merchandising standards to align with brand guidelines and increase product visibility.
- Executed daily sales transactions accurately using point-of-sale systems, ensuring a smooth checkout process.
- Collaborated with team members to achieve store goals, fostering a positive work environment.
- Prepared merchandise for sales floor by pricing or tagging.
- Monitored inventory levels and restocked shelves, maintaining optimal product availability for customers.
- Participating in promotional events, driving customer engagement and increasing store traffic during peak periods.
Cashier
Chamberlin's Natural Foods
Orlando, FL
02.2024 - 04.2024
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Barista
Starbucks
Omaha, NE
08.2022 - 04.2023
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Private Nanny
Millard Family
Omaha, NE
05.2022 - 07.2022
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Encouraged social interactions through playdates, group outings, and community events.
Summer Camp Counselor
Metro Stars Gymnastics
Elkhorn, NE
06.2021 - 07.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Developed strong rapport with parents by addressing concerns promptly and professionally during pick-up and drop-off times.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL07-2027
High School Diploma -
Millard West High School
Omaha, NE05-2023
Skills
- Customer service
- Teamwork and collaboration
- Work ethic and integrity
- Patience and empathy
- Problem-solving
- Time management
- Positive engagement
- Friendly and outgoing
- Attention to detail
- Opening and closing duties
Timeline
Sales Associate, Seasonal
Ralph Lauren
06.2025 - Current
Cashier
Chamberlin's Natural Foods
02.2024 - 04.2024
Barista
Starbucks
08.2022 - 04.2023
Private Nanny
Millard Family
05.2022 - 07.2022
Summer Camp Counselor
Metro Stars Gymnastics
06.2021 - 07.2021
High School Diploma -
Millard West High School
Bachelor of Science - Hospitality Management
University of Central Florida