Erica Ponder
Northeast Correctional Center
8
years of professional experience
Dedicated professional with strong crisis intervention techniques and motivational interviewing skills. Proven ability to develop individualized rehabilitation plans and coordinate multi-agency meetings to facilitate successful client reintegration.
Work History
Probation and Parole Officer II
2 Years- Developed individualized rehabilitation plans to support successful reintegration into the community.
- Conducted thorough pre-release investigations, ensuring seamless transition from incarceration to community reintegration.
- Maintained accurate records of client interactions and progress updates, supporting data-driven decision-making processes.
- Coordinated multi-agency meetings for complex cases involving mental health or substance abuse issues, ensuring a comprehensive approach to client support.
- Evaluated clients'' potential for success in community settings, offering informed recommendations to parole boards during the decision-making process.
- Developed case reports detailing inmate history and likelihood of committing another crime.
Employee Support Specialist
5 Months- Educated clients on coping strategies and techniques to manage anxiety and stress effectively.
- Provided crisis intervention services, ensuring safety and stability for at-risk clients.
- Built strong rapport with clients, building trust and open communication for effective outcomes.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Implemented time management strategies to ensure full caseloads were effectively managed, maintaining high-quality care for all clients.
- Developed educational materials for clients which involved healthcare, legal, family concerns, mental health, and housing.
Office Support Assistant
1 Year 11 Months- Provided clerical support, including filing, data entry, and maintaining office supplies inventory.
- Implemented organizational systems that enhanced accessibility of documents
- Managed incoming phone calls professionally, directing callers to appropriate departments or handling inquiries as needed.
- Conducted background check for visitors using the MULES system.
Correctional Officer II
2 Years 1 Month- Supervised inmate activities to maintain order and safety within facility.
- Conducted regular security checks to identify and address potential risks.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Supervised up to 5 Correctional Staff members at a time during shifts.
- Led shift briefings to communicate objectives, updates, and operational changes to team members.
DBIDS Site Assistant
2 Years 4 Months- Ran background checks for vendors and visitor coming onto base
- Responsible for maintaining administrative and operational control of approximately 55 personnel, and the management and oversight of operations, as well as communicating appropriately with government personnel.
- Review, process, and issue temporary passes for commercial vehicles to the installation in accordance with established law, regulations, and rules.
- Report any expired, fraudulent, or suspicious documents to the on-site government representative.
Correctional Officer
1 Year 3 Months- Enforced facility regulations and policies to maintain order and safety among inmates.
- Conducted regular security checks to ensure the safety of staff and inmates.
- Monitored inmate behavior, identifying potential conflicts and intervening as necessary.
- Trained new officers on emergency response procedures and operational protocols as an FTO.
Education
High School Diploma
Skills
Professional boundaries
Motivational interviewing
De-escalation techniques
Crisis intervention techniques
Case management
ORAS certified
Timeline
Probation and Parole Officer II
Northeast Correctional Center
08.2024 - CurrentRead More
Employee Support Specialist
Northeast Correctional Center
03.2024 - 08.2024Read More
Office Support Assistant
Northeast Correctional Center
04.2022 - 03.2024Read More
Correctional Officer II
Pamlico Correctional Institution
01.2020 - 02.2022Read More
DBIDS Site Assistant
D2 Government Solutions
10.2019 - 02.2022Read More
Correctional Officer
Northeast Correctional Center
05.2018 - 08.2019Read More
Troy Buchanan High School
High School Diploma
Read More