Erica Portillo
Bentonville,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Director of Logistics
DL Freight Solutions
10.2021 - Current
- Created a culture of accountability within the logistics and sales department for increased employee motivation and engagement levels.
- Led cross-functional teams to achieve ambitious project goals within time constraints, resulting in successful project completions.
- Negotiated favorable contracts with customers, ensuring cost savings without compromising quality or delivery times.
- Managed transportation networks effectively, improving on-time delivery rates while minimizing transportation costs.
- Trained new staff on job duties, and company policies for rapid onboarding.
Customer Service Representative
Geodis
01.2020 - 01.2022
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - International Business
University of Arkansas, Fayetteville
Fayetteville, AR12.2019
Skills
- Customer Service Excellence
- Contract Negotiation
- Logistics Management
- Cost Reduction
- Staff Management
- Delivery Scheduling
- Transportation Coordination
- Rate Negotiation
- Schedule Management
- Time Management
Timeline
Director of Logistics
DL Freight Solutions
10.2021 - Current
Customer Service Representative
Geodis
01.2020 - 01.2022
Bachelor of Science - International Business
University of Arkansas, Fayetteville
Similar Profiles
Milena MoggiMilena Moggi
Export Specialist at Dl Freight ManagementExport Specialist at Dl Freight Management
Danyell LittleDanyell Little
Driver at Dl Elite SolutionsDriver at Dl Elite Solutions
JEAN LIONEL NTERIMBEREJEAN LIONEL NTERIMBERE
IT Technician Support at DL Solutions Informatiques GroupIT Technician Support at DL Solutions Informatiques Group