Erica Portillo
Bentonville,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Director of Logistics
DL Freight Solutions
2021.10 - Current
- Created a culture of accountability within the logistics and sales department for increased employee motivation and engagement levels.
- Led cross-functional teams to achieve ambitious project goals within time constraints, resulting in successful project completions.
- Negotiated favorable contracts with customers, ensuring cost savings without compromising quality or delivery times.
- Managed transportation networks effectively, improving on-time delivery rates while minimizing transportation costs.
- Trained new staff on job duties, and company policies for rapid onboarding.
Customer Service Representative
Geodis
2020.01 - 2022.01
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - International Business
University of Arkansas, Fayetteville
Fayetteville, AR12.2019
Skills
- Customer Service Excellence
- Contract Negotiation
- Logistics Management
- Cost Reduction
- Staff Management
- Delivery Scheduling
- Transportation Coordination
- Rate Negotiation
- Schedule Management
- Time Management
Timeline
Director of Logistics
DL Freight Solutions
2021.10 - Current
Customer Service Representative
Geodis
2020.01 - 2022.01
Bachelor of Science - International Business
University of Arkansas, Fayetteville
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