Erica Powell
Hartselle,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Volunteer
Heatherwood Preschool
Newnan, GA
08.2022 - 05.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Worked effectively in fast-paced environments.
Homemaker / Stay at home parent
Powell Household
Newnan, GA
02.2013 - 01.2025
- Skilled at working independently and collaboratively.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in sometimes fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Front Desk Receptionist
Segars CPA
Hartselle, AL
01.2025 - 05.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated appointments and maintained schedules for multiple departments effectively.
- Trained and mentored new reception staff on procedures and customer service protocols.
- Implemented efficient filing systems, enhancing document retrieval speed for team members.
- Handled incoming calls and inquiries, providing accurate information to clients and visitors.
- Maintained a welcoming environment through professional demeanor and proactive guest engagement.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Groomer/Kennel Technician/Front Desk Receptionist
Pet Masters Inc.
Hartselle, AL
05.2025 - Current
- Delivered exceptional grooming services, ensuring client satisfaction and pet comfort.
- Implemented efficient workflow processes, reducing grooming time while maintaining high standards.
- Utilized specialized grooming tools and equipment, ensuring safety and effectiveness in procedures.
- Maintained inventory of grooming supplies, optimizing resource availability for operations.
- Developed strong client relationships through effective communication and personalized service offerings.
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
- Achieved timely completion of appointments by employing efficient workflows that minimized stress for both pets and owners alike.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Educated visitors and staff on proper animal care and handling.
- Followed pet care instructions for dietary needs and medication regimens.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
Education
High School Diploma -
Perry County High School
Linden, TN05.2010
Skills
- Answering Phones
- Community Engagement
- Telephone Etiquette
- Computer Skills
- Food Distribution
- Fundraising
- Teamwork and Collaboration
- Multitasking Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Groomer/Kennel Technician/Front Desk Receptionist
Pet Masters Inc.
05.2025 - Current
Front Desk Receptionist
Segars CPA
01.2025 - 05.2025
Volunteer
Heatherwood Preschool
08.2022 - 05.2024
Homemaker / Stay at home parent
Powell Household
02.2013 - 01.2025
High School Diploma -
Perry County High School