Joshua Mason

Mansfield

Summary

Dynamic customer service professional with a positive attitude and strong problem-solving skills, honed at Pizza Hut. Proven ability to maintain organized environments and effectively communicate with diverse clientele. Capable of resolving customer complaints swiftly, ensuring satisfaction, and fostering teamwork in high-pressure situations. Proficient in handling transactions and managing phone orders efficiently. Successfully collaborated on projects that improved local resources and services. Demonstrated problem-solving abilities.

Overview

year of professional experience

Work History

Mansfield Mission Center Thrift Store

Volunteer

10.2023 - 10.2023

Job overview

Used strong interpersonal communication skills to convey information to others.
Maintained clean, neat, and operational facilities to serve program needs
Sorted thousands of items for organized inventory count.
Collaborated with team to create an system for donations for repurpose vs redistribution.

Pizza Hut

Customer Service Cashier

10.2022 - 02.2023

Job overview

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints and maintained clean and tidy checkout area.
Received orders over the phone as well as in person in a timely manner with accuracy to ensure customer satisfaction

Education

Lake Ridge High School
Mansfield TX

High School Diploma

06-2024

University Overview

Skills

Positive attitude
Teamwork and collaboration
Organized and efficient
Problem-solving
Flexible schedule

Computer skills
Customer service
Answering phones
Effective communication

Interests

Tech enthusiast, passionate about exploring the latest advancements and innovations
Artificial General Intelligence (AGI) and Machine Learning
Coding and Programming
Developing software, websites, and apps in various programming languages

Timeline