Erica Qually
Center Moriches,USA
Summary
Professional with proven experience in care management and social worker. Strong focus on team collaboration and achieving results. Skilled in communication, conflict resolution, and resource allocation. Adaptable to changing needs and reliable in delivering person-centered services leading to goal resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Coordinator
Association for Mental Health and Wellness
Riverhead, NY
06.2021 - Current
- Supervised team of 6-9 mid level care managers and 1-2 graduate-level social work students to optimize caseload management. Facilitated the handling of high-need client cases while effectively managing personal caseload. Guided team efforts to enhance client support and service outcomes.
- Supervised management of assisted outpatient treatment (AOT) population and state-funded programs. Collaborated with community providers and Suffolk County SPOA to enhance service delivery.
- Managed intake reviews for all adult care management programs to guarantee eligibility standards and documentation accuracy within health home and Department of Health timelines.
- Worked collaboratively with program director and senior leadership team to create and implement effective workflows by assessing current processes, identifying inefficiencies, and proposing actionable solutions as well as assisted with onboarding of new staff.
- Directed administrative operations to ensure precise documentation of services and adherence to key performance indicators.
- Improved team cohesion and knowledge sharing by actively engaging in staff meetings and trainings. Enhanced community relations through effective outreach and presentations. Maintained program stability by providing reliable coverage during staffing transitions and managing special projects.
Interim Assistant Program Director/Team Coordinator
Association for Mental Health and Wellness
Riverhead, NY
06.2025 - 12.2025
- All responsibilities listed under Team Coordinator position
- Provide coverage to adult care management team of 20 care managers, 1 supervisor and 2 coordinators
- Assist with program compliance, growth and productivity
- Work collaboratively with program director and executive leadership to ensure services are being delivered and program is meeting monthly KPIs
- Coordinated training sessions for staff, promoting best practices in client engagement.
Fee For Service Social Worker
Family Service League
Mattituck
04.2021 - 01.2023
- Facilitated comprehensive assessments to identify client needs and develop tailored service plans.
- Interviewed and provided ongoing therapy to 10-15 clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Team Supervisor
Association for Mental Health and Wellness
Riverhead, NY
06.2018 - 06.2021
- Maintain and coordinated care management needs for Health Home Plus caseload of 15-30 members with Serious Mental Illness (SMI); specializing in care coordination under Assisted Outpatient Treatment Court Orders and Diversion Contracts
- Proficient in conducting appropriate screenings/assessments (i.e. Biopsychosocial Assessments, Comprehensive Assessments, Risk Assessments).
- Assists Team Coordinator with the oversight of team, and any special projects.
Health Home HARP Care Manager
Association for Mental Health and Wellness
Riverhead, NY
08.2015 - 06.2018
- Coordinate and monitor behavioral, physical health and social services based on client needs assessment and care plan to 35 clients
- Create and monitor linkages with supports within community
- Maintain documentation needed for clients who are served under Assisted Outpatient Treatment, including weekly reports and examinations and ensure the additional requirements for client core services are met
- Administer HARP Home and Community Based Services assessments to HARP enrolled clients to assist them in receiving additional person-centered services as well as ensuring continuity of HARP HCBS for clients.
Education
Master of Science - Social Work
University of Southern California
Los Angeles, California08-2015
Bachelor of Science - Speech Communication and Minor in Psychology
St. Joseph’s College
Patchogue, NY12-2010
High School - undefined
Westhampton Beach High School
Westhampton, New York01-2005
Skills
- Team motivation
- Workload balancing
- Schedule management
- Meeting leadership
- Employee evaluation
- Supervisory expertise
- Problem-solving
- Time management
- Team leadership and coordination
- Adaptability
Certification
- Licensed Master Social Work- Effective 10/2017
- Seminar in Field Instruction (SIFI) Completed in December 2020
- A.S.I.S.T.
- Safety in the Field Trainer
- Motivational Interviewing
- Domestic Violence 101
Timeline
Interim Assistant Program Director/Team Coordinator
Association for Mental Health and Wellness
06.2025 - 12.2025
Team Coordinator
Association for Mental Health and Wellness
06.2021 - Current
Fee For Service Social Worker
Family Service League
04.2021 - 01.2023
Team Supervisor
Association for Mental Health and Wellness
06.2018 - 06.2021
Health Home HARP Care Manager
Association for Mental Health and Wellness
08.2015 - 06.2018
High School - undefined
Westhampton Beach High School
Master of Science - Social Work
University of Southern California
Bachelor of Science - Speech Communication and Minor in Psychology
St. Joseph’s College