Erica Rader
Roanoke,VA
Summary
Dynamic IT professional with over 5 years of experience leading and supporting technology modernization initiatives across federal and state agencies. Expertise includes IT project management, ServiceNow administration, and ITSM analysis, along with a strong background in Child Support and Child Welfare PPMO implementation. Proven ability to manage cross-functional teams, translate complex requirements into actionable plans, and develop high-quality documentation while driving operational efficiency through Lean Six Sigma methodologies. Recognized for strong analytical skills, exceptional communication, and a commitment to delivering accurate, timely, and client-ready work products. Holds certifications as a PMP and Lean Six Sigma Black Belt, demonstrating a solid track record in enhancing organizational performance.
Overview
1
1
Certification
7
7
years of professional experience
Work History
JR Project Manager
NTT DATA
07.2024 - Current
- Pursued early career program to secure Project Management Professional (PMP) certification, setting a precedent as the inaugural recipient within the program's history.
- As a JR Project Manager, I was responsible for following strict training plan that involved meticulous tracking of hours, self-motivation for maintaining pace, and frequent updates to determine status and velocity.
- As a JR Project Manager, I mentored with current project managers and accept assignments to learn current best practices and standards for Project Management.
- As a JR Project Manager, I worked with a state client on their Child Support and Child Welfare Project Management Office (PMO) implementation.
- As a JR Project Manager and technical writer on a contract, I was responsible for all quality assurance efforts on documentation within the project to include drafting of templates, creation of SOPs, creation of workflows for a document lifecycle, attendance at all requirement gathering calls, having detailed meeting minutes to include action items, summarizing meeting, and notes needed for documents.
- As a JR Project Manager and Technical Writer, I drafted the QA and QC process to present to leadership and set the standard for how a document should be created to published. This streamlined communication processes between stakeholders to enhance transparency and collaboration.
- As a Technical Writer Role on a contract, I was responsible for maintenance of all documents including status, quality control efforts, and management from conception to production and coordination across cross-functional teams to ensure project milestones and deliverables were achieved on schedule.
- As a JR Project Manager, I was responsible for development of project documentation including status reports, risk assessments, and upkeep and maintenance of the RAID log for the project.
- As a JR Project Manager, I was responsible for the Lessons Learned Log for the project.
- As a JR Project Manager, I worked with state clients on Department of Transportation for Independent Verification and Validation reports that were submitted as a contract deliverable and summarized a month of contractor’s work, achievements, and roadblocks.
ITSM Analyst and Business Analyst
1901 Group/Leidos
04.2020 - 07.2024
- As an ITSM Analyst, I worked with SME and leadership staff to identify areas of improvement based on best practices and federal compliance guidelines to develop POAMs, remediate needed areas, and create documentation in alignment with current and future state practices that included interviews and time spent with technical teams.
- I mentored and supervised a team of interns in order for them to obtain work experience and education on ITSM, assistance with daily tasks, and on-the-job training.
- As a Business Analyst on a federal client contract, I analyzed business processes to identify areas for improvement and drive operational efficiency.
- As a Business Analyst on a federal client contract, I developed detailed documentation of requirements for system enhancements and new implementations. This turned business requirements into technical requirements and then epics/user stories for the development team.
- As a Business Analyst on a federal client contract, I collaborated with cross-functional teams to ensure alignment on project goals and deliverables.
- As a Business Analyst and assistant to the Project Manager on a federal client contract, I facilitated workshops to prioritize business needs and collect requirements from stakeholders which turned into technical user stories for our development team.
- As a Business Analyst on a federal client contract, I led initiatives that optimized workflows resulting in increased productivity across departments. This was in the form of development of a Service Catalog and Service Portal within ServiceNow.
- As a Business Analyst and ITSM Analyst on a federal client contract, I performed gap analysis between existing systems or processes and desired states, identifying areas for improvement or enhancement.
- As a Business Analyst on a federal client contract, I conducted user training on the new system of ServiceNow including development of a training presentation, hands-on guided session and creation of tours within ServiceNow.
- As a ServiceNow Administrator, I worked on tickets submitted to our development team to assist users with questions, development requests, incidents, and user education.
- As an assistant to the Project Manager and Business Analyst on a federal client contract, I worked to build a Service Catalog with 75-100 items available for users to select from with steps that included establishing a POC for each item, working to gather requirements, documenting user stories, performing UAT, and ensuring a release to production environment. Led this project and implementation from conception to release to production.
- As an assistant to the Project Manager and Business Analyst, I worked with a federal client to establish a Service Portal for their Service Catalog within ServiceNow to ensure that items were visible, easy to complete by users, gathering of requirements from leadership and presenting to a large user community, and hosting UAT and training sessions. Was a project lead on this assignment.
- As a project management task, I worked with a federal client to assist with security requirement to report security incidents internally and to federal compliance agencies which included gathering of requirements from established POCs, ensuring requirements were in-line with compliance standards, developing user stories, performing extensive testing for functionality and privacy, and release into the production environment. Served as project lead for this assignment.
Contracts Intern
1901 Group
11.2019 - 04.2020
- Responsible for assisting Principal Director of Contracts through direct assignment of tasks, research and collaboration with team members.
- Reviewed nondisclosures, contracts, teaming agreements, and communications with program managers, business development, and clients to ensure terms and conditions aligned with interests of company based on previous documents and training provided.
- Created training materials involving INCO terms, Federal Contracting and Information Security and Privacy for compliance to educate corporate staff via research and investigation.
- Created training materials in regard to human resource compliance for each of the unique laws regarding US employment.
Education
Masters of English - Creative Writing
Southern New Hampshire University
Manchester, NH05-2021
Bachelor of Arts - English, Minor in Creative Writing
Southern New Hampshire University
Manchester, NH12-2019
Associates of Applied Sciences - Paramedic
American National University
Salem, VA06-2013
Skills
- Visio and Lucidchart
- Multitasking Abilities
- Adobe Connect
- ServiceNow (ITSM, ITAM, HAM, SAM)
- Microsoft Office Suite
- Documentation Management
- Scrum Framework
- Meeting Facilitation
- Client Relations
- Quality Control
- Risk Management
- Requirements Gathering
Certification
Project Management Professional (PMP)
Lean Six Sigma- Black Belt
Prosci Change Management
Legacy Certifications:
ITIL 4 Foundations
Prince2 Agile Foundations
Scrum Master
Paramedic
Timeline
JR Project Manager
NTT DATA
07.2024 - Current
ITSM Analyst and Business Analyst
1901 Group/Leidos
04.2020 - 07.2024
Contracts Intern
1901 Group
11.2019 - 04.2020
Associates of Applied Sciences - Paramedic
American National University
Bachelor of Arts - English, Minor in Creative Writing
Southern New Hampshire University
Masters of English - Creative Writing
Southern New Hampshire University