Wilfredo Santiago
Perth Amboy,NJ
Summary
IT Project Manager with extensive expertise in Agile methodologies and a proven ability to streamline workflows, enhancing collaboration and efficiency. Skilled in Geographic Information Systems, JIRA, and network infrastructure, leveraging strong leadership and bilingual communication to drive project success. Committed to fostering innovation and delivering timely results in infrastructure management.
Overview
36
36
years of professional experience
Work History
JR PROJECT MANAGER
DTG Consulting for IDB Bank
01.2024 - 12.2024
- Facilitated daily sprint meetings, ensuring team alignment and progress tracking.
- Managed Jira boards, effectively handling change requests to maintain project flow.
- Enhanced team collaboration and communication, leading to seamless project execution.
- Streamlined project workflows by coordinating Agile ceremonies and managing sprint backlogs, ensuring optimal team collaboration and timely deliverables.
- Developed comprehensive project documentation and risk mitigation strategies, ensuring consistent delivery of project milestones.
PROJECT MANAGER
Indotronix for Verizon
01.2022 - 12.2022
- Monitored and advised on pre-post installation of Verizon’s 5G FWA- Fixed Wireless Access project.
- Spearheaded Agile methodology adoption for wireless infrastructure projects, improving team collaboration and delivery timelines.
- Developed strategic oversight protocols for 5G installation phases, maintaining consistent quality benchmarks across project milestones.
- Facilitated seamless coordination between installation teams and stakeholders, coordinating resources and project workflows.
GIS ANALYST
Cognizant for Verizon
01.2021 - 12.2021
- Managed digital spatial projects, enhancing executive decision-making with precise data.
- Led spatial data initiatives, improving insights through detailed digital presentations.
- Directed spatial information efforts, boosting executive decisions with accurate visuals.
IT INFRASTRUCTURE COORDINATOR
Planned Parenthood Federation of America
07.2019 - 12.2020
- Coordinated telephony platform transition, enhancing communication efficiency.
- Supported IT network infrastructure, improving system reliability and user productivity.
- Streamlined user workflow with multifunction printers, boosting operational efficiency.
- Communicated technical needs to vendors, ensuring seamless project execution.
- Optimized network hardware, achieving measurable improvements in performance.
IT PROJECT COORDINATOR
Sanofi Pharmaceuticals
06.2017 - 06.2019
- Managed project schedules, resources, and equipment, ensuring timely delivery and client satisfaction.
- Collaborated with clients and PMO to clarify project scope, achieving alignment on objectives.
- Utilized analytical skills to identify project requirements, enhancing resource allocation efficiency.
PROJECT MANAGER
Wavys
01.2016 - 12.2016
- Managed the coordination of 100 FiOS Technicians, and 15 Field Managers for Verizon’s contingency planning project covering Virginia, Pennsylvania and New Jersey markets.
NETWORK TECHNICIAN
Crown Castle
01.2011 - 12.2015
- Coordinated with engineering to provision and monitor the wireless infrastructure for multiple carriers within New York and New Jersey.
- Monitored network via portal and inspected the fiber optic cable and the radio frequency (RF) hardware for outages and signal strength.
MANAGER
Verizon Communications
01.1989 - 12.2010
- Led safety compliance training for NJ technicians, improving adherence across multiple safety areas.
- Managed 60 employees, ensuring timely project completion and effective performance management.
- Implemented training and disciplinary actions, enhancing team productivity and safety standards.
- Supervised work assignments, achieving significant improvements in safety compliance and efficiency.
Education
Bachelor of Arts - Political Science
Kean University
Union, New JerseySkills
- Project Management, Agile, JIRA, Confluence, Asana, Smartsheets, SiteTracker, Network Infrastructure, Geographic Information Systems, Infrastructure Management, Wireless Networks, Change Management, Workflow Optimization
Languages
English (Native), Spanish (Highly proficient).
Personal Information
Title: IT Project Manager
Timeline
JR PROJECT MANAGER
DTG Consulting for IDB Bank
01.2024 - 12.2024
PROJECT MANAGER
Indotronix for Verizon
01.2022 - 12.2022
GIS ANALYST
Cognizant for Verizon
01.2021 - 12.2021
IT INFRASTRUCTURE COORDINATOR
Planned Parenthood Federation of America
07.2019 - 12.2020
IT PROJECT COORDINATOR
Sanofi Pharmaceuticals
06.2017 - 06.2019
PROJECT MANAGER
Wavys
01.2016 - 12.2016
NETWORK TECHNICIAN
Crown Castle
01.2011 - 12.2015
MANAGER
Verizon Communications
01.1989 - 12.2010
Bachelor of Arts - Political Science
Kean University