Personable and organized with strong ability to manage multiple tasks and deadlines effectively. Understanding of project lifecycle and proficient in tools such as Microsoft Project and JIRA. Committed to delivering successful project outcomes through collaboration and problem-solving.
Hi, I’m
Nguri Waititu
Oklahoma City,Oklahoma
Summary
Overview
14
years of professional experience
1
Certification
Work History
COHESITY, AdvancedSAN JOSE, CA
Snr. Project Manager
10.2022 - Current
Job overview
- Consistently met project deadlines despite several project challenges; continuously promoted to supervise associates in the last three jobs
- Oversaw various projects throughout the entire state of Oklahoma consisting of 77 counties
- Initiated the design and deployment of a fabric setup for EVA 8000 managing various aspects of the project, including web access monitoring, support and disaster recovery plans formulation, and IT operations staff training
- Efficiently monitored day-to-day operations, performed audits and need analysis, and evaluated vendor software tools leading to diagnosing of operational issues and origination and proposal of appropriate tools and solutions to the problems
- Instrumental in on-time and within budget completion of Supreme Court of Oklahoma’s data center migration and building relocation
- Develop project plans, goals, and budgets; identify resources needed; and develop schedules and methods in measuring results
- Coordinate development, production, and releases to meet quality assurance standards
- Assist the technical team in the design and development of tasks as well as in creating test plans and conducting test
- Oversee all aspects of cost and time estimation, budgeting, P&L, statements of work, project planning and scheduling, status reporting, resource allocation, and issue, risk, and client management
- Involved in contract negotiation with nationwide customers and subcontractor partners, handle conflict resolution with customers, manufacturer partners, and internal departments
- Translate customer scope into a technical project plan and work breakdown structure to complete scope and deliverables within agreed timelines
- Coordinate and own Professional Services engagements with Cohesity customers
- Lead project meetings with customers
- Assign project tasks to delivery team members based on skills, experience level, and availability
- Work with Professional Services Engineers on delivery progress and administration
- Track project performance, specifically to analyze the successful on time completion of milestones
- Manage concurrent projects of varying degrees of complexity, size, and urgency
- (50-80)
- Develop and maintain comprehensive project plans
- Meet budgetary objectives and adjust project constraints based on financial analysis
- Document key success measures and areas for improvement in future projects
- Communicate across organizations within the company to facilitate continual improvement
- Develop and maintain a recurring revenue forecast for projects under your direction
- Responsible for ensuring that the aims of the program and its associated projects continue to be aligned with evolving business needs of the customer
- Ensures maximum efficiency in the allocation of common resources and skills within the program.
WORKSPOTCAMPBELL, CA
Snr. Customer Success Manager
10.2021 - 08.2022
Job overview
- Manage day-to-day operational and long-term strategic business relationships with Workspot’s strategic customers
- Promote adoption of Workspot’s products and services and position Workspot to meet the current and future business requirements of our customers
- Play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements
- Cultivating key customers as Workspot advocates in the Workspot and product analytics community
- Own leading and lagging indicators of success
- Own product adoption metrics, value plan, and relationship plan for customers
- Achieve operational excellence
- Ensure all communication and activities with assigned customers are documented in CRM (Salesforce)
- Effectively measure customer product KPIs and run adoption analyses for customers
- Continuously measure and communicate key metrics to peers and leadership
- Support customers coming out of implementation and launch validation and assist with accelerating breadth of adoption and positive business outcomes for the customer
- Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle
- Conduct quarterly business reviews to document success to date, review adoption and usage metrics, align on executive priorities, provide adoption and usage recommendations and review Workspot product roadmap
- Enroll customers in new beta programs and ensure customer feedback informs our product roadmap
- Ensure satisfactory resolution of Workspot related technical issues, including coordination of cross-departmental Workspot resources (e.g., Support, Product)
PAYCOMOKLAHOMA CITY, OK
Snr. Development Project Manager
05.2020 - 09.2021
Job overview
- Develop project plans, goals, and budgets; identify resources needed; and develop schedules and methods in measuring results
- Coordinate development, production, and releases to meet quality assurance standards
- Assist the technical team in the design and development of tasks as well as in creating test plans and conducting test
- Oversee all aspects of cost and time estimation, budgeting, P&L, statements of work, project planning and scheduling, status reporting, resource allocation, and issue, risk, and client management
- Involved in contract negotiation with nationwide customers and subcontractor partners, handle conflict resolution with customers, manufacturer partners, and internal departments
- Manage multiple high level, high revenue, complex enterprise projects that pertain to product enhancements that has high risk and visibility within the organization
- Determine and define project scope and objectives, predict resources needed to reach objectives and coordinate those resources effectively
- Budget based on scope of work and resource requirements and track project costs in order to meet budget
- Develop and manage a detailed project schedule and work plan
- Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Utilize current industry best practices, techniques, and standards throughout entire project execution
- Monitor progress, adjust as needed, determine escalation paths, and measure project performance to identify areas for improvement
- Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, key stakeholders, and senior leadership, including the CIO
- Work with teams to suggest rollout plans including addition of upgrades or new features from development to test to production environments
- Mentor and train entry level project managers on highly complex projects.
HERTZ RENT A CAROKLAHOMA CITY, OK
Snr. Project Manager /Central Region Delivery Partner
02.2019 - 04.2020
Job overview
- Develop project plans, goals, and budgets; identify resources needed; and develop schedules and methods in measuring results
- Coordinate development, production, and releases to meet quality assurance standards
- Assist the technical team in the design and development of tasks as well as in creating test plans and conducting test
- Oversee all aspects of cost and time estimation, budgeting, P&L, statements of work, project planning and scheduling, status reporting, resource allocation, and issue, risk, and client management
- Involved in contract negotiation with nationwide customers and subcontractor partners; handle conflict resolution with customers, manufacturer partners, and internal departments
- As part of the project management team, I was instrumental in the roll out between Hertz and Clear
- This Partnership replaced ID checks with facial recognition and finger print scans across major airports in the United states
- The direct impact of this was ensuring customers were able to rent cars 75 percent faster
- Coordinate large network transformation implementations in Hertz locations throughout the country
- Manage and track project plans for the design and implementation of Hertz’s multi-location Firewall changes across the United States
- Analyze the resources and contribution needed to ensure successful design, implementation and support of both indoor facility as well as outdoor campus wireless networks
- Collaborate with Hertz rental locations, to ensure timely delivery of all IT equipment to ensure daily operations stay functional
- Manage large teams through successful implementation of a myriad of IT related project
- Align with the Hertz global change management team to maintain consistency with IT related changes.
UNITED DATA TECHNOLOGIESOKLAHOMA CITY, OK
Snr. Project Manager
02.2017 - 01.2019
Job overview
- Develop project plans, goals, and budgets; identify resources needed; and develop schedules and methods in measuring results
- Coordinate development, production, and releases to meet quality assurance standards
- Assist the technical team in the design and development of tasks as well as in creating test plans and conducting test
- Oversee all aspects of cost and time estimation, budgeting, P&L, statements of work, project planning and scheduling, status reporting, resource allocation, and issue, risk, and client management
- Involved in contract negotiation with nationwide customers and subcontractor partners; handle conflict resolution with customers, manufacturer partners, and internal departments
- Coordinate implementation of large networks in the Central Midwest Area and Florida
- Coordinate large voice over IP implementations
- Manage and track project plans for the design and implementation of multi-location telephony solutions across the United States
- Analyze the resources and contribution needed to ensure successful design, implementation and support of both indoor facility as well as outdoor campus wireless networks
- Collaborate with companies of all sizes to ensure timely delivery of desktop virtualization projects
- Manage large teams through successful implementation of Cybersecurity projects
- Manage large teams through successful implementation of video surveillance projects
- Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
LOVES TRAVEL STOPS & COUNTRY STORESOKLAHOMA CITY, OK
Snr. Project Manager IT
08.2015 - 01.2017
Job overview
- Develop project plans, goals, and budgets; identify resources needed; and develop schedules and methods in measuring results
- Coordinate development, production, and releases to meet quality assurance standards
- Assist the technical team in the design and development of tasks as well as in creating test plans and conducting test
- Oversee all aspects of cost and time estimation, budgeting, P&L, statements of work, project planning and scheduling, status reporting, resource allocation, and issue, risk, and client management
- Involved in contract negotiation with nationwide customers and subcontractor partners; handle conflict resolution with customers, manufacturer partners, and internal departments
- Coordinate implementation of voice over IP across Loves locations
- Coordinate implementation of new store/retrofitting IT infrastructure
- Manage secure email gateway transition
- RFP and RFI writing for numerous projects
- Coordinate PCI remediation project for Loves and all its subsidiaries
- Coordinate data center migration and buildout
- Manage large teams through successful implementation of Loves stores video surveillance project
- Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
ALEXANDER OPEN SYSTEMSOKLAHOMA CITY, OK
Snr. Project Manager
01.2011 - 07.2015
Job overview
- Develop project plans, goals, and budgets; identify resources needed; and develop schedules and methods in measuring results
- Coordinate development, production, and releases to meet quality assurance standards
- Assist the technical team in the design and development of tasks as well as in creating test plans and conducting test
- Oversee all aspects of cost and time estimation, budgeting, P&L, statements of work, project planning and scheduling, status reporting, resource allocation, and issue, risk, and client management
- Involved in contract negotiation with nationwide customers and subcontractor partners; handle conflict resolution with customers, manufacturer partners, and internal departments
- Coordinate implementation of large networks in the Central Midwest Area
- Manage and track project plans for the design and implementation of multi-location telephony solutions across the United States
- Analyze the resources and contribution needed to ensure successful design, implementation and support of both indoor facility as well as outdoor campus wireless networks
- Collaborate with companies of all sizes to ensure timely delivery of desktop virtualization projects
- Working in conjunction with our partner VCE to ensure successful implementation of the VBLOCK platform
- Manage large teams through successful implementation of several video surveillance projects
- Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
Education
OKLAHOMA CHRISTIAN UNIVERSITY OKLAHOMA CITY
Master of Business Administration from International Management and Finance
University Overview
GPA: 3.95, Graduated cum laude
UNIVERSITY OF PHOENIX TULSA
Bachelor of Science from Information Technology
University Overview
GPA: 3.7
Skills
- Core competencies include:
- Cloud
- Storage Area Networking
- IP Telephony
- Virtualization
- Video
- Physical Security
- Cybersecurity Compliance
- JIRA and Confluence
- Managed Services
- Wireless
- Software Development (Agile-Scrum)
- Geographic Information Systems
- Local and Wide Area Networking
- Consulting, Service Now and Security
- Infrastructure as a Service (IaaS)
- Platform as a Service (PaaS)
- Software as a Service (PaaS)
- Process Improvement
- Conflict Management
- Change Management
- Technical Consultation
- Project Methodologies
- Coaching / Mentoring
- Tactical / Strategic Planning
- Technology Management
- Performance Management
- Teambuilding and Leadership
- Construction and Expansion
- Business Process Reengineering
- Quality and Risk Management
- Budget Planning and Implementation
- Process Analysis and Engineering
- TECHNICAL ACUMEN
- Active Directory DHCP DNS Group Policy VMware Hypervisor
- Exchange Server SQL Server
Certification
Certified Project Management Professional (PMP)
Certified ScrumMaster (CSM)
Certified Information Technology Infrastructure Library (ITIL v3)
Microsoft Certified Professional (MCP)
A+ Certified
Certified HTML Programmer
MS Windows Server 2003-2008
Project Management Training
Agile Certified Practitioner Training (ACP)
Certified ScrumMaster Training
Affiliations
Affiliations
- Project Management Institute (PMI) Oklahoma City Chapter
Timeline
Snr. Project Manager
COHESITY, Advanced
10.2022 - Current
Snr. Customer Success Manager
WORKSPOT
10.2021 - 08.2022
Snr. Development Project Manager
PAYCOM
05.2020 - 09.2021
Snr. Project Manager /Central Region Delivery Partner
HERTZ RENT A CAR
02.2019 - 04.2020
Snr. Project Manager
UNITED DATA TECHNOLOGIES
02.2017 - 01.2019
Snr. Project Manager IT
LOVES TRAVEL STOPS & COUNTRY STORES
08.2015 - 01.2017
Snr. Project Manager
ALEXANDER OPEN SYSTEMS
01.2011 - 07.2015
OKLAHOMA CHRISTIAN UNIVERSITY OKLAHOMA CITY
Master of Business Administration from International Management and Finance
UNIVERSITY OF PHOENIX TULSA
Bachelor of Science from Information Technology
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