Erica Ramos
Mesa,AZ
Summary
Dedicated Healthcare Worker familiar with scheduling and managing appointments, medication administration and offering caring companionship. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
10
10
years of professional experience
Work History
Caregiver
Arizona Home Based Services
Gilbert, Arizona
06.2024 - Current
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assisted clients with activities of daily living such as toileting, bathing, dressing and eating.
- Administered prescribed medications on a timely basis following care plan instructions.
- Performed light housekeeping tasks related to the client's care.
- Encouraged independence.
- Maintained detailed records of services performed on clients.
- Educated families about available resources for home health care services in the local community.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Special Education Paraprofessional
Amergis Healthcare
Phoenix, Arizona
11.2019 - 09.2024
- Assisted in the implementation of educational programs for special needs children.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Participated in IEP meetings and contributed to the development of educational plans.
- Collaborated with therapists when necessary to assist students development of motor skills or sensory processing abilities.
- Implemented behavior management strategies designed by special education staff members.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the students environment by following fire/ lockdown protocols.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Provided emotional support for disabled students who were experiencing depression or anxiety due to their illness or disability.
- Ensured compliance with all applicable laws, regulations and standards governing health services.
- Respected the rights of each individual student while maintaining confidentiality of all personal information.
Medical Administrative Assistant
LabCorp
Phoenix, Arizona
05.2015 - 11.2019
- Managed front office customer service,appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, verified insurance coverage and collected copayments.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
- Ordered office supplies and maintained inventory levels of medical supplies.
- Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Phoenix, ArizonaSkills
- First Aid
- CPR Basic Life Support
- Article 9
- Transfer Care
- Behavior Redirection
- Autism /Cerebral Palsy /Tube Support
- Compassionate Client Care
- Medication Management
- Physical Therapy Support
- Medical Office Administration
- EMR / EHR
- Medical Billing and Coding
- Medical / Pharmaceutical Terminology Knowledge
- Human Anatomy and Physiology
- Vital Signs and Examinations
- Infection Control and Procedures
- Preparing Specimens and Samples
- Prior Authorization Specialist Medicare/Medicaid/Veterans Affairs
Timeline
Caregiver
Arizona Home Based Services
06.2024 - Current
Special Education Paraprofessional
Amergis Healthcare
11.2019 - 09.2024
Medical Administrative Assistant
LabCorp
05.2015 - 11.2019
Bachelor of Science - Nursing
Arizona College of Nursing