Summary
Overview
Work History
Education
Skills
Leadership And Additional Involvement
Certifications And Education
Accomplishments
Timeline
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Erica Ramos

Lehigh Acres

Summary

Dynamic Consumer Access Specialist with extensive experience at ADVENTHEALTH, excelling in prior authorization coordination and insurance verification. Proven ability to enhance patient access through meticulous record reviews and effective communication. Skilled in EMR systems and committed to delivering exceptional customer service while ensuring compliance with healthcare regulations.

Overview

16
16
years of professional experience

Work History

Consumer Access Specialist

ADVENTHEALTH
03.2025 - Current
  • Reviewed prior authorization requests to ensure accuracy and completeness of required information.
  • Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
  • Notified ordering providers of denied authorizations.
  • Performed detailed medical reviews of prior authorization request, following established criteria and protocols.

Medical Assistant

Lee Health LPG
Fort Myers
04.2021 - Current
  • Assist with patient exams, vital signs, blood draws, wound care under physician supervision
  • Coordinate Novartis Clofazimine Access Program: manage 82 patients, process forms, maintain GEMs portal
  • Receive/distribute medication; streamline program logistics and compliance

Medical Assistant Float

Lee Health LPG
10.2025 - 03.2025
  • Infection disease
  • Urgent care
  • Rheumatology
  • Obgyn
  • Cardiothoracic
  • Allergy
  • Urology
  • Employee Health
  • Pediatrics
  • Wound Care

Medical Assistant

LCH Community Health
Fort Myers
12.2019 - 04.2021
  • Led intake, med reconciliation, phone triage, motivational interviewing
  • Performed vitals, EKGs, spirometry; administered pediatric vaccines; supported OB/GYN procedures

Medical Assistant

Lee Health
Fort Myers
01.2013 - 12.2019
  • Duties mirrored above: patient exams, vitals, specimen prep, Clofazimine coordination

Medical Assistant

Lee County Medical Solutions Inc
Fort Myers
04.2010 - 11.2012
  • Managed phone system, greeting, patient triage, phlebotomy, EKGs, subpoena handling

Dietary Aide

Lee Health
Fort Myers
06.2009 - 04.2010
  • Prepared specialized meals; maintained kitchen cleanliness

Prior Authorization Coordinator/ Medical Assistant

Lee Health
Lehigh Acres
  • Secure prior authorizations for HIV and pulmonary meds by reviewing records and liaising with providers
  • Schedule peer‑to‑peer reviews; updated providers on status; maintain compliance with insurance policies

Education

Medical Assistant -

Heritage Institute of Fort Myers
01.2011

Skills

  • Phlebotomy
  • EKG & Spirometry
  • Wound Care
  • Vital Sign Monitoring
  • EMR/Epic Systems
  • Medical Terminology
  • HIPAA Compliance
  • Patient Scheduling & Referrals
  • Insurance Verification
  • Procedure Assistance
  • Lab Specimen Prep
  • BLS Certified
  • Prior Authorization Coordination
  • Office/Admin Support
  • Customer Service

Leadership And Additional Involvement

  • Lee Health Leadership Class participant
  • Presenter – Lee Health & Immokalee Foundation tour; Allied Health Tour Guide for schools
  • Lee Health representative, Junior Achievers Inspire Event
  • Mentored and trained new MA hires (2013–2019)

Certifications And Education

  • Basic Life Support (BLS), AHA, current
  • Medical Assistant, Heritage Institute of Fort Myers, 01/01/11
  • LPG Medical Assistant Award, Lee Health Adult Specialty, 2023

Accomplishments

  • Lee Health Leadership Class participant
  • Presenter – Lee Health & Immokalee Foundation tour; Allied Health Tour Guide for schools
  • Lee Health representative, Junior Achievers Inspire Event
  • Mentored and trained new MA hires (2013–2019)

Timeline

Medical Assistant Float

Lee Health LPG
10.2025 - 03.2025

Consumer Access Specialist

ADVENTHEALTH
03.2025 - Current

Medical Assistant

Lee Health LPG
04.2021 - Current

Medical Assistant

LCH Community Health
12.2019 - 04.2021

Medical Assistant

Lee Health
01.2013 - 12.2019

Medical Assistant

Lee County Medical Solutions Inc
04.2010 - 11.2012

Dietary Aide

Lee Health
06.2009 - 04.2010

Prior Authorization Coordinator/ Medical Assistant

Lee Health

Medical Assistant -

Heritage Institute of Fort Myers

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