Noelle Strain
Longwood
Summary
Dedicated Consumer Access Specialist with 12 years of experience in healthcare. Well-versed in obtaining authorizations. Enthusiastic about helping patients get the best necessary care. Detail-oriented and proactive with positive relationship-building skills, a hardworking nature and an adaptable approach.
Overview
9
9
years of professional experience
Work History
Consumer Access Specialist
AdventHealth Sports, Medicine & Rehab
08.2023 - Current
- Contributes to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Leverages knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
- Meets department standards when obtaining pre-authorizations from third-party payers in accordance with payer requirements
- Ensures patients are financially cleared 30 days out for all appointments by obtaining authorizations
Patient Business Representative
Adventhealth Sports, Medicine & Rehab
03.2022 - 08.2023
- Provided exceptional care to 100+ patients daily
- Collaborated and maintained close working relationships with clinical partners and physicians to provide positive whole care experience
- Reconciled all prepays, copays and past due responsibilities
- Proactively reached out to Pre-Access to obtain benefits for patients and provided a benefit explanation to the patient prior to their appointment
- Maintained open communication with patients in regards to EOBs and billing
- Maintained HIPPA compliance
Certified Nursing Assistant II / Unit Secretary
Orlando Regional Medical Center / Winnie Palmer
01.2017 - 03.2022
- Navigated EMRs such as EPIC, Bedboard & Sunrise
- Supported office staff with administrative tasks
- Assisted in implementing a new and exciting resource initiative for Nurses and Nursing Assistants
- Provided patient care such as vitals, ADLs, transport and emotional support
Certified Nursing Assistant
Brookdale Assisted Living
11.2015 - 01.2017
- Provides exceptional care to 100+ patients daily
- Collaborates and maintains close working relationships with clinical partners and physicians to provide positive whole care experience
- Reconciles all prepays, copays and past due responsibilities
- Proactively reaches out to preaccess to obtain benefits for patients and provides a benefit explanation to the patient prior to their appointment
- Maintains open communication with patients in regards to EOBs and billing
- Maintains HIPPA compliance
- Service recovery as needed by using ACT
Education
Associate of Science -
Valencia College
Orlando, FLCertified Nursing Assistant -
Cambridge Institute of Allied Health And Technology
Altamonte Springs, FLSkills
- Proficient in EPIC and Microsoft
- Self motivated with ability to multitask
- Analytical and critical thinker
- Effective interpersonal communication
- Task and goal driven
Accomplishments
- Exceeded productivity of 300+ accounts completed per week consistently
- Achieved Employee of the Month by exceeding the needs of 100+ patients daily while exhibiting Adventhealths 4 service standards Love me, Keep me safe, Make it easy & Own it.
Timeline
Consumer Access Specialist
AdventHealth Sports, Medicine & Rehab
08.2023 - Current
Patient Business Representative
Adventhealth Sports, Medicine & Rehab
03.2022 - 08.2023
Certified Nursing Assistant II / Unit Secretary
Orlando Regional Medical Center / Winnie Palmer
01.2017 - 03.2022
Certified Nursing Assistant
Brookdale Assisted Living
11.2015 - 01.2017
Associate of Science -
Valencia College
Certified Nursing Assistant -
Cambridge Institute of Allied Health And Technology
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