Erica Redd
Gulfport
Summary
Detail-oriented customer service professional with over five years of experience in administrative support and virtual call center environments. Currently pursuing an Associate of Science in Medical Administrative Assistant at the University of Arkansas Grantham. Skilled at managing customer inquiries, resolving conflicts, and maintaining precise documentation using CRM and ticketing systems. Excited to leverage strong communication, organizational, and problem-solving skills in a healthcare setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
01.2020 - Current
- Offered support across multiple channels including phone, chat, and email.
- Addressed client concerns efficiently to ensure satisfaction.
- Utilized CRM tools to manage detailed records.
- Resolved technical problems and escalated complex issues.
- Processed payments, managed orders, and provided transaction assistance.
Customer Service Agent
Arise
04.2019 - 08.2019
- Delivered product support and order assistance
- Resolved service issues and provided accurate product information
- Assisted customers with order status and technical troubleshooting
Customer Service Representative
Foundever
08.2017 - 03.2019
- Handled numerous calls related to billing and account questions.
- Delivered consistent and efficient assistance to customers.
- Trained new employees on software application usage.
Education
Associate of Science - Medical Administrative Assistant
University of Arkansas Grantham
01.2026
Skills
- Strong verbal and written communication skills
- Knowledge of CRM and data management systems
- Conflict resolution and problem-solving skills
- Ability to enter data accurately, quickly
- Skills related to technical problem solving/troubleshooting
- Knowledge of HIPAA compliance (in progress)
- Demonstrated strong time management and multitasking
- Professional, flexible and organized
Certification
- Customer Service Excellence Certification
- CRM Software Training Certification
Timeline
Customer Service Representative
Alorica
01.2020 - Current
Customer Service Agent
Arise
04.2019 - 08.2019
Customer Service Representative
Foundever
08.2017 - 03.2019
Associate of Science - Medical Administrative Assistant
University of Arkansas Grantham
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