Erica Refugio Martinez
Seatac,WA
Summary
Self-motivated and authentic individual with experience in leadership, customer service, and operational management. In previous roles as a Summer Camp Lead and Sandwich Maker, I ensured clear communication and effective delegation with my work teams. I am pursuing a double major in Marketing and Management (Innovation and Change). I am passionate about understanding international workplace expectations, cross-cultural collaboration styles, and consumer behavior in different regions. My career goal is to advance into social media and brand marketing for international businesses, creating engaging content for diverse audiences.
Overview
1
1
year of professional experience
Work History
Sandwich Maker
Einsteins Bros Bagels
Pullman, Washington
08.2025 - Current
- Proactively sought cross-training in 3 additional roles to provide support during understaffed days.
- Checked in with front counter staff, including baristas and cashiers, to restock items from the kitchen and back area.
- Resolved order mistakes by discussing solutions that aligned with company policies and customer satisfaction.
- Prepared menu sandwiches, stepped into sandwich lead as needed, delegated order preparation stages with other sandwich makers.
Summer Camp Lead
Para Los Niños
Burien, WA
07.2025 - 07.2025
- Served as liaison between staff and supervisor, communicating team performance and challenges/successes twice weekly.
- Strengthened team morale by recognizing individual contributions, leading with positive energy, and adjusting break schedules to prevent burnout.
- Coordinated a team of 4 and built credibility as a younger lead by seeking constructive feedback and incorporating team recommendations.
- Organized 4+ daily and supplemental activities for 15 students to improve engagement and attention span.
Education
Bachelor of Business Administration - Marketing And Management
Washington State University
Pullman, WA05.2027
Associate of Arts -
Highline College
Seattle, WA06.2023
Skills
- Customer service
- Recreation leading
- Attention to detail
- Relationship building
- Adaptability
- Organization
- Consumer behavior observations and recommendations
- Performance tracking
Project Research
- Conducted research study for Terracotta, a local art studio seeking to increase visibility among WSU students by designing and distributing Qualtrics survey, collecting 140+ student responses.
- Analyzed survey data using SPSS to identify highest traffic student locations.
- Determine which types of marketing platforms and features appeal most to students and collaborated with a team of 6 to deliver actionable recommendations.
- Used exploratory and descriptive research methods while acknowledging limitations.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Affiliations
Volunteer, 3-5 hours weekly, Cougar Food Pantry - Pullman, WA (Nov 2025-Present)
Organizations
- Member of Kappa Delta Chi Sorority Inc., Standards Officer, August 2025-Current.
Timeline
Sandwich Maker
Einsteins Bros Bagels
08.2025 - Current
Summer Camp Lead
Para Los Niños
07.2025 - 07.2025
Bachelor of Business Administration - Marketing And Management
Washington State University
Associate of Arts -
Highline College