Erica Reyes
Houston,TX
Summary
Dedicated Administrative professional with successful experience in fast paced office settings, Skilled in communication and office management. I have demonstrated proficiency in the healthcare industry knowledge and bilingual communication, significantly contributing to team collaboration and operational excellence.
Overview
4
4
years of professional experience
Work History
Medical Assistant
ELITE CLINIC MEMORIAL HERMAN
02.2021 - 09.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Administered blood draws
- Administered injections.
Medical Assistant/Front Desk Receptionist
ARCpoint Labs
09.2021 - 12.2022
- Checked patients in, Took Weight, BP and Medical History.
- Helped Patients fill out Paper work.
- Administered Covid test
- DNA test
- pregnancy Testing
- Various Blood test
- Answered calls, faxed papers, emailed reports, scheduled patients and etc.
- restocked inventory
- ordered supplies
- collected payments
Administrative Assistant/ Front Desk Receptionist
Capstone Surgery Center
04.2023 - 03.2024
- Scheduled patients appoints, checked pt’s in and Out.
- Faxing important Documents
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with Patients.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Educated customers about billing, payment processing and support policies and procedures.
Ambulatory Service Representative
Texas Children Hospital
05.2024 - Current
- Checked patients in and out
- Scheduled patient Appointments with the correct departments.
- faxed different physician orders.
- Handling in and outbound phone calls
- Verified patient insurance eligibility and benefits.
- Demonstrated strong customer service skills when handling difficult situations or addressing sensitive issues with patients and their families.
- Participated in staff meetings and training sessions to stay current on industry best practices and maintain professional development goals.
- Maintained strict confidentiality of patient information in adherence to HIPAA guidelines, ensuring privacy protection at all times.
- Increased front office efficiency by organizing supplies, maintaining clean workspaces, and monitoring inventory levels.
- Prepared comprehensive daily reports on patient volume, revenue collected, outstanding balances, and other pertinent data for management review.
Education
High School Diploma -
Harmony Science Academy-Houston
Houston, TX06.2020
MEDICAL ASSISTANT -
ALTIERUS CAREER COLLEGE
9700 Bissonnet 2021
Skills
- Communication
- Office Management
- Team Collaboration
- Time Management
- Scheduling
- Administrative Skills
- Telephone Etiquette
- Front Desk Operations
- Email Decorum
- Healthcare Industry Knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Ambulatory Service Representative
Texas Children Hospital
05.2024 - Current
Administrative Assistant/ Front Desk Receptionist
Capstone Surgery Center
04.2023 - 03.2024
Medical Assistant/Front Desk Receptionist
ARCpoint Labs
09.2021 - 12.2022
Medical Assistant
ELITE CLINIC MEMORIAL HERMAN
02.2021 - 09.2021
High School Diploma -
Harmony Science Academy-Houston
MEDICAL ASSISTANT -
ALTIERUS CAREER COLLEGE
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