Erica Richardson
Cleveland
Summary
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
8
8
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank
07.2022 - 12.2024
- Provided strategic advice to clients to enhance business efficiency and growth.
- Identified client needs, developing customized solutions to address specific challenges.
- Facilitated project implementation with cross-functional teams to achieve client objectives.
- Improved client satisfaction by delivering timely and effective solutions.
- Maintains a working knowledge of consumer and business banking products and services including digital products and services
- Built strong client relationships, fostering trust and long-term collaboration.
- Supported clients in navigating regulatory changes to maintain compliance.
- Enhanced communication among team members to foster collaborative and supportive work environment.
Debt Collector
National Enterprise Systems
02.2020 - 02.2022
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
Manger
Citi Trends
09.2017 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Ensuring adherence of staff members to all Citi Trends, policies and procedures
Cleaning Crew
Janco
08.2016 - 05.2019
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Education
High School Diploma -
Penn Foster School
Cleveland, OH06-2016
No Degree - Hospitality
Hospitality Training Program
Cleveland, OH01-2016
Skills
- Project management
- Strategic planning
- Data analysis
- Client relations
- Problem solving
- Communication skills
- Time management
- Relationship building
- Team leadership
- Budget management
- Problem-solving
- Goal setting
- Client engagement
Timeline
Client Relationship Consultant
U.S. Bank
07.2022 - 12.2024
Debt Collector
National Enterprise Systems
02.2020 - 02.2022
Manger
Citi Trends
09.2017 - 10.2019
Cleaning Crew
Janco
08.2016 - 05.2019
High School Diploma -
Penn Foster School
No Degree - Hospitality
Hospitality Training Program
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