Erica Rios
Urbandale,IA
Summary
Positive, upbeat professional that brings more than 12 years of customer-facing experience in fast-paced settings. Also will have 6 months of Mother/Baby experience as a SNT by the time of graduation. Highly adaptable to addressing diverse customer/patient needs. Proven history of building trust with customers/patients to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
8
8
years of professional experience
Work History
Student Nurse Technician Mom/Baby
MercyOne Des Moines Medical Center
Des Moines, IA
01.2024 - Current
- Provided overnight care for newborns allowing parents to rest without worry about their child's safety.
- Assisted with postpartum recovery of mothers by helping them adjust physically and emotionally after childbirth.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed tests on newborns to check for rare but serious conditions just after birth.
- Cared for newborns in the nursery following birth.
Mortgage Closer Specialist
Wells Fargo
Des Moines, IA
11.2019 - 07.2022
- Reviewed loan documents for accuracy and completeness, ensuring all necessary information was present.
- Verified that all applicable fees were collected and properly allocated to the correct accounts.
- Assisted in preparing closing statements, deed of trust, notes, and other related mortgage documentation.
- Provided customer service to borrowers throughout the entire closing process.
- Coordinated with appraisers, lenders, underwriters and other parties involved in the loan process.
- Prepared closing packages for review by management prior to funding.
- Ensured loans closed in accordance with investor requirements and company policies.
- Submitted completed files to post-closing department for quality assurance review.
- Communicated effectively with customers regarding their loan status and any changes or updates required.
Sales Specialist
Aldo Shoes
West Des Moines, IA
09.2015 - 11.2019
- Resolved customer complaints in a timely manner.
- Tracked competitor activities, products, services, and prices.
- Analyzed customer feedback to improve product offerings and services.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Monitored trends in the industry to stay informed about competitive landscape.
Education
Associate of Science - Nursing
Purdue University Global
Des Moines, IA06.2024
Skills
- Application Review
- Data Collection
- File Management
- Regulatory Compliance
- Complaint Handling
- Telephone Etiquette
- Data Entry
- Cash Handling
- Customer Service Excellence
- Troubleshooting
- Scheduling
- Clinical Documentation
- ADL Support
- Specimen Collection
- Vital Sign Monitoring
- Therapeutic Interventions
- Charting
- Patient Care
- Patient Safety
Timeline
Student Nurse Technician Mom/Baby
MercyOne Des Moines Medical Center
01.2024 - Current
Mortgage Closer Specialist
Wells Fargo
11.2019 - 07.2022
Sales Specialist
Aldo Shoes
09.2015 - 11.2019
Associate of Science - Nursing
Purdue University Global