Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erica Robarge

Germantown,WI

Summary

Professional with proven organizational and project management skills, recognized for effective deadline tracking. Extensive experience in product development, customer satisfaction, and identifying sales growth opportunities. Adept at collaborating with customers, suppliers, and cross-functional teams to drive results.

Overview

10
10
years of professional experience

Work History

Product Operations Specialist

Global Industrial Company
Milwaukee, WI
10.2019 - 05.2025
  • Enhanced customer experience by advocating for support team needs and initiatives.
  • Drove sales growth and achieved profit objectives through category management efforts.
  • Minimized post-order issues by maintaining accurate product data.
  • Facilitated supplier communication, assisting cross-functional teams with pricing and product availability.
  • Represented company at trade shows and conferences to strengthen industry presence.

Inside Sales Support Specialist

The Hammond Company
Waukesha, WI
02.2017 - 10.2019
  • Provided customer support to internal sales teams and external clients for effective service delivery.
  • Generated product and service quotes based on customer requests to meet needs accurately.
  • Cultivated relationships with key accounts, improving overall customer satisfaction.
  • Collaborated with suppliers to confirm pricing and product details, ensuring accuracy in offerings.

Outbound Sales Representative

Global Industrial Company
Milwaukee, WI
10.2015 - 02.2017
  • Cultivated relationships with key accounts to enhance customer satisfaction and drive sales growth.
  • Coordinated with sales managers on large opportunities to maximize effectiveness.
  • Managed quotes and orders promptly to ensure seamless conversions.
  • Expanded product knowledge, serving as subject matter expert to guide customers effectively.

Education

High School Diploma -

Jurupa Valley High School
Mira Loma, CA

Skills

  • Product data management
  • Supplier communication
  • Customer experience
  • Sales strategy development
  • Category management
  • Project management

References

References available upon request.

Timeline

Product Operations Specialist

Global Industrial Company
10.2019 - 05.2025

Inside Sales Support Specialist

The Hammond Company
02.2017 - 10.2019

Outbound Sales Representative

Global Industrial Company
10.2015 - 02.2017

High School Diploma -

Jurupa Valley High School

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