Erica Robiho
New Orleans,LA
Summary
Adept at enhancing public safety and improving traffic flow, my tenure with the City Of New Orleans Dept. Of Public Works honed my patrol expertise and parking regulation knowledge. Skilled in ticketing and possessing a high safety awareness proficiency, I excel in fast-paced environments, demonstrating a remarkable ability to resolve conflicts and ensure compliance efficiently.
Overview
12
12
years of professional experience
Work History
Parking Enforcement Officer
City Of New Orleans Dept. Of Public Works
1300 Perdido St
09.2017 - Current
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Wrote and issues citations or warnings to owners of vehicles.
- Responded to calls in both routine and emergency situations.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
Customer Service Specialist
Nunez Community College Book Store
Louisiana
08.2014 - 01.2017
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Patient Care Technician
A First Name Basis
Louisiana
01.2012 - 05.2013
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Education
Associate Of Applied Science - Medical Insurance Billing
Nunez Community College
Chalmette, LA05.2016
Skills
- Ticketing
- Patrol Expertise
- Area Familiarity
- Safety awareness proficiency
- Parking Regulations
- Vehicle Identification
- Lot monitoring
- Customer Service
- Microsoft Windows and Office
- Teamwork and Collaboration
- Problem-Solving
- Interpersonal Skills
- Customer Communication and Empathy
- Attention to Detail
- Support Services
- Friendly and Patient
Timeline
Parking Enforcement Officer
City Of New Orleans Dept. Of Public Works
09.2017 - Current
Customer Service Specialist
Nunez Community College Book Store
08.2014 - 01.2017
Patient Care Technician
A First Name Basis
01.2012 - 05.2013
Associate Of Applied Science - Medical Insurance Billing
Nunez Community College