Erica Robinson
San Jose,CA
Summary
I seek the experience and knowledge required for working in the Office Administration/Receptionist/Customer Service to strengthen my capability in venturing many occupations in the administrative world.
Overview
22
22
years of professional experience
Work History
Receptionist
We All You Got Foundation Company
2024.11 - Current
- Greet and welcome visitors in a professional and friendly manner
- Answer and direct phone calls to appropriate individuals
- Maintain a clean and organized reception area
- Manage incoming and outgoing mail and packages
- Assist with scheduling appointments and maintaining calendars
Sales Associate
Soma
2021.10 - 2022.02
- Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Maintain a clean and organized sales floor, including restocking merchandise and ensuring proper product placement
- Process transactions accurately and efficiently using the point of sale system
- Assist in visual merchandising by following company guidelines for displaying and showcasing products
- Participate in inventory management by conducting regular stock checks and assisting with receiving and processing shipments
Sales Associate/part-time Seasonal Position
Coldwatercreek
2021.10 - 2022.02
- Provide exceptional customer service to all customers, ensuring a positive shopping experience
- Assist customers in finding and selecting merchandise, providing product information and recommendations
- Maintain a clean and organized sales floor, including restocking merchandise and keeping displays neat
- Process transactions accurately and efficiently, including handling cash, credit, and gift card payments
- Assist with inventory management, including receiving, tagging, and organizing merchandise
Drive-Thru Crew Member
Burgerking
2018.05 - 2018.08
- Prepare and cook food according to Burgerking's standards and recipes
- Maintain cleanliness and sanitation standards in the kitchen and dining areas
- Assist with inventory management and restocking supplies as needed
- Provide excellent customer service by taking orders, handling cash transactions, and addressing customer concerns
- Adhere to all safety and security procedures to ensure a safe working environment
Cashier/Sales Associate
Toys"R"US
2017.09 - 2018.01
- Operate cash register and handle cash transactions accurately
- Provide excellent customer service by greeting and assisting customers with their inquiries
- Maintain a clean and organized store environment, including restocking shelves and organizing merchandise
- Process returns and exchanges following company policies and procedures
- Assist in inventory management by conducting regular stock checks and reporting any discrepancies to management
Front Desk Receptionist/Security Guard
Hewlett-Packard
2010.02 - 2010.09
- Greet visitors, answer inquiries, and direct individuals to appropriate locations within the facility
- Monitor and control access to the building, ensuring only authorized individuals are allowed entry
- Maintain a professional and courteous demeanor while handling security-related issues and emergencies
- Operate security equipment such as metal detectors, x-ray machines, and surveillance cameras
- Assist with emergency response procedures and provide support in the event of evacuations or other safety incidents
Lead Sales Associate
Sentura Creations
2008.06 - 2009.08
- Delivered exceptional customer service to enhance client satisfaction.
- Assist customers in selecting and purchasing products
- Maintain a clean and organized sales floor
- Process transactions accurately and efficiently
- Assist in restocking inventory and maintaining visual merchandising
Wedding Caterer
Lake Tulloch Resort
2004.06 - 2004.08
- Plan, organize, and execute catering services for weddings held at Lake Tulloch Resort
- Coordinate with clients to determine menu options, dietary restrictions, and special requests
- Ensure food preparation, presentation, and service meet high-quality standards and adhere to health and safety regulations
- Manage catering staff, including hiring, training, scheduling, and supervision
- Maintain inventory of catering supplies, equipment, and food items, and oversee ordering and restocking as needed
Education
College credits - Psychology
MJC
2009-01
Skills
Problem Solving
Public Speaking
Emotional Intelligence
Adaptability
Adaptability
LANGUAGES
Spanish - Limited working proficiency
Timeline
Receptionist
We All You Got Foundation Company
2024.11 - Current
Sales Associate
Soma
2021.10 - 2022.02
Sales Associate/part-time Seasonal Position
Coldwatercreek
2021.10 - 2022.02
Drive-Thru Crew Member
Burgerking
2018.05 - 2018.08
Cashier/Sales Associate
Toys"R"US
2017.09 - 2018.01
Front Desk Receptionist/Security Guard
Hewlett-Packard
2010.02 - 2010.09
Lead Sales Associate
Sentura Creations
2008.06 - 2009.08
Wedding Caterer
Lake Tulloch Resort
2004.06 - 2004.08
College credits - Psychology
MJC