Brenda Alarcon
El Paso
Summary
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
2022
2022
years of professional experience
Work History
Receptionist
Classy Pet Cuts
El Paso
07.2019 - 12.2021
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Determined needs of visitors and provided information or solutions.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Signed for packages, recorded deliveries and distributed to personnel.
Trainer Assistant
Boxing Club
El Paso
02.2017 - 07.2019
- Maintained detailed training log for trainers to track sessions and improve success rate.
- Motivated trainee performance by sparking and maintaining interest in classes.
- Communicated key information from trainers to participants and visa versa.
- Developed resources for skills development courses.
- Recruited training program participants.
- Developed skill-specific training programs to promote employee development.
- Created and offered additional materials to enhance training.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Evaluated client processes, employee performance and training progress to determine additional training needs.
- Designed and directed orientation and training programs to meet client needs.
Physical Education Teacher
Rep de Argentina Elementary School
Chihuahua
08.2008 - 06.2010
- Monitored student physical fitness with standardized assessments and devised appropriate individual goals.
- Instructed students in classroom settings on specific exercises, team sports concept and overall safety to avoid injuries.
- Kept school equipment, gyms and fields in good working order.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Devised safe and effective exercise strategies based on knowledge of kinesiology, anatomy and biology.
- Documented individual data and updated classroom records.
- Worked with teachers on IEP plans to develop objectives and assess progress.
- Created and directed outdoor sports programs and other special events.
- Talked with students needing extra attention and made plans to assist with problems.
- Created lesson plans to address needs of entry-level and upper-level science students.
Dispatcher
Sigalas Transport
El Paso
- Coordinated daily dispatch operations to ensure timely delivery of goods.
- Monitored vehicle locations and provided updates to drivers and management.
- Communicated with drivers to relay instructions and address inquiries.
- Managed scheduling of shipments based on customer requests and availability.
- Documented and maintained accurate records of dispatch activities and vehicle assignments.
- Collaborated with team members to streamline logistics processes and improve efficiency.
- Resolved routing discrepancies by analyzing traffic patterns and road conditions.
- Facilitated effective communication between customers and drivers to enhance service quality.
- Maintained inventory records for supplies and equipment used in dispatching.
- Utilized software systems for data management and reporting of dispatch activities.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Scheduled loads according to priority and available equipment.
- Updated records of driver locations, delays, and cancellations.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Maintained logs of all incoming calls and assigned tasks.
- Verified driver credentials prior to assigning them a route or task.
- Received or prepared work orders.
- Prepared daily work and run schedules.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Dispatcher
Panhandle Logistics
El Paso
- Coordinated daily dispatch operations to ensure timely delivery of goods.
- Monitored vehicle locations and provided updates to drivers and management.
- Managed scheduling of shipments based on customer requests and availability.
Education
Some College (No Degree) - Kinesiology
The University of Texas At El Paso
El Paso, TXSkills
- Class Scheduling
- Class Lecturing
- Course Materials Development
- Creative Solution Development
- Program Monitoring and Tracking
- Job Skill Building
- Team Exercises
- Focus Group Coordination
- Training Video Production
- Training Method Development
- Leadership Development
- Special Needs Clientele
- Problem-Solving
- Coaching and Development
- Verbal and Written Communication
- Critical Thinking
- Database Management
- Microsoft Office
- Clear Communication
- Dispatch coordination
- Route optimization
- Vehicle tracking
- Emergency response
- Customer relationship management
- Schedule management
- Inventory management
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Adaptability
- Schedule coordination
- Communication equipment operation
- Delivery procedures
- Work order generation
- Prioritizing calls
- Decision-making
- Training new hires
- Multitasking and organization
- Dispatching field personnel
- Stress tolerance
- Tracking systems
- Route navigation
- Closing tickets
- Database maintenance
- Workflow prioritization
- Active listening
- Radio communication
- Dispatch software
- Delivery support
- Dispatching procedures
- Problem-solving
- Map reading
- Database updates
- Driver communication
- [Software] proficiency
- Database management
- Monitoring field personnel
- Maintaining call metrics
- Verbal and written communication
- Call handling
- Record keeping
- Schedule work crews
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Receptionist
Classy Pet Cuts
07.2019 - 12.2021
Trainer Assistant
Boxing Club
02.2017 - 07.2019
Physical Education Teacher
Rep de Argentina Elementary School
08.2008 - 06.2010
Some College (No Degree) - Kinesiology
The University of Texas At El Paso
Dispatcher
Sigalas Transport
Dispatcher
Panhandle Logistics