Erica Rodriguez Lopez
State Road,NC
Summary
I am currently a Retail Sales Manager with proven success in team leadership, operational management, and driving revenue growth. Expertise in strategic planning and inventory control ensures efficient store performance. I am a quick learner and adapt well to changes within an environment. I'm always looking for opportunities to grow within a company to improve my professional skills.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Retail Sales Manager
Carolina West Wireless
Mount Airy, North Carolina
10.2021 - Current
- Managed daily store operations to ensure smooth and efficient business performance
- Monitored sales goals and implemented strategies that led to revenue growth and enhanced store performance
- Supervised, trained, and coached sales associates to meet customer service and sales expectations
- Motivated team through targeted coaching, performance feedback, and recognition of individual achievements
- Analyzed sales reports and key performance metrics to uncover actionable opportunities for improvement
- Coordinated promotional events, seasonal merchandise changes, and marketing initiatives
- Built strong customer relationships by providing exceptional service and creating a positive shopping experience
- Tracked inventory levels, processed shipments, restocked merchandise, and maintained accurate inventory records
- Ensured compliance with company policies, safety procedures, and loss prevention practices
- Worked collaboratively with upper management to achieve operational and financial objectives
Crew Member
Dairy Queen Grill & Chill
Dobson, North Carolina
11.2020 - 09.2021
- Prepared and served a variety of frozen treats, including Blizzard® Treats, sundaes, cones, shakes, and specialty desserts according to company standards
- Operated efficiently in a fast-paced environment, upholding product quality and service speed
- Ensured cleanliness and organization of food preparation areas, equipment, and dining areas, supporting compliance with health and safety regulations
- Restocked ingredients, toppings, cups, and other supplies throughout each shift
- Executed opening and closing duties, including equipment cleaning, inventory stocking, and workstation preparation
Recreation Program Assistant
Town of Dobson
Dobson, North Carolina
11.2019 - 01.2021
- Organized recreational activities for community engagement and participation.
- Assisted in planning seasonal programs and events for local residents.
- Supported staff with setup and breakdown of event equipment and materials.
Assembly Line Worker
Renfro
Mount Airy, North Carolina
04.2020 - 09.2020
- Built products according to specifications and packaged products to comply with multiple work orders and deadlines.
- Executed tasks quickly and efficiently while upholding high quality control standards.
- Boxed, labeled, and transported items to ensure smooth flow of production lines.
- Maintained clean and organized work areas to promote safety and efficiency.
- Recognized defective material and reported issues to management.
Education
Associate of Science -
Surry Community College
Dobson, NC08-2024
Associate of Arts -
Surry Community College
Dobson, NC08-2024
Diploma Business Administration -
Surry Community College
Dobson, NC05-2024
Certificate in Accounting And Finance -
Surry Community College
Dobson, NC05-2024
Certificate in Business Administration -
Surry Community College
Dobson, NC12-2023
Associate in General Education -
Surry Community College
Dobson, NC05-2023
Skills
- Leadership and Team Management
- Sales Strategy and Goal Achievement
- Sales coaching
- Closing techniques
- Upselling strategies
- Cross-selling techniques
- Sales promotions
- Customer relationship management
- Customer engagement
- Promotional planning
- Performance analysis
- Sales metrics analysis
- Revenue growth
- Strategic planning
- Inventory management
- Financial reporting
- Team supervision
- Staff training
- Coaching and mentoring
- Staff scheduling
- Team building
- Team motivation
- Team recruitment
- Decision-making
- Effective communication
- Problem solving
- Critical thinking
- Performance management
- Time management
- Telemarketing
- Marketing strategies
- Marketing outreach
- Driven work ethic
- Point-of-Sale (POS) Systems
- Performance management
- Revenue growth
- Marketing outreach
- Team Building and Employee Motivation
- Adaptability in Fast-Paced Environments
- Operations Management
- Microsoft Skills (Excel, Word, Outlook, Teams, Powerpoint, Copilot)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Sales Manager
Carolina West Wireless
10.2021 - Current
Crew Member
Dairy Queen Grill & Chill
11.2020 - 09.2021
Assembly Line Worker
Renfro
04.2020 - 09.2020
Recreation Program Assistant
Town of Dobson
11.2019 - 01.2021
Associate of Science -
Surry Community College
Associate of Arts -
Surry Community College
Diploma Business Administration -
Surry Community College
Certificate in Accounting And Finance -
Surry Community College
Certificate in Business Administration -
Surry Community College
Associate in General Education -
Surry Community College