Erica Rollins
East Point
Summary
Compassionate and dedicated healthcare support professional with extensive experience in patient care and customer service. Proficient in assisting with daily living activities, administering medications, and delivering high quality care tailored to individual needs. Recognized for reliability, a strong work ethic, and a commitment to continuous learning and professional development. Passionate about making a positive impact in patients' lives through empathetic support and effective communication.
Overview
6
6
years of professional experience
Work History
Patient Care Assistant
Ashley Homes Rehabilitation Center
Atlanta, GA
05.2021 - 11.2021
- Provided hands-on patient care
- Assisted with rehabilitation routines
- Improved patient comfort
- Worked with healthcare teams
- Assisted nursing staff with patient care tasks, ensuring comfort and safety.
- Maintained accurate patient records, contributing to seamless communication among healthcare teams.
Patient Care Technician
Prime Care
Atlanta, GA
01.2018 - 04.2021
- Assisted patients with feeding, bathing, and hygiene
- Administered medications safely
- Monitored patient conditions
- Provided emotional support
- Maintained a safe environment
- Assisted nursing staff with patient care, ensuring comfort and safety during procedures.
- Monitored vital signs and documented changes in patient conditions for timely interventions.
Cashier
Family Dollar
Atlantic Highlands, NJ
02.2016 - 11.2017
- Delivered strong customer service
- Handled transactions accurately
- Resolved customer issues
- Maintained store organization
- Processed cash and credit transactions accurately and efficiently.
- Managed inventory, restocked shelves, and organized merchandise displays.
Education
High School Diploma -
Cornerstone Christian School
Townsend, GA01.2004
Skills
- Patient support
- Medication management support
- Customer Service
- Effective communication
- Effective team collaboration
- Effective time management
- Adaptable learner
- Strong attention to detail
- Compassionate care
- Efficient multitasking
Accomplishments
- Developed improved tracking and assessment system to increase patient care standards.
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Patient Care Assistant
Ashley Homes Rehabilitation Center
05.2021 - 11.2021
Patient Care Technician
Prime Care
01.2018 - 04.2021
Cashier
Family Dollar
02.2016 - 11.2017
High School Diploma -
Cornerstone Christian School