Erica Romans
Christmas,FL
Summary
Sales Manager/Lead Assistant with expertise in inventory management and patient education. Proven ability to enhance patient relations and mentor junior staff, ensuring compliance with OSHA and HIPAA regulations. Recognized for creating a welcoming environment that increased patient retention and satisfaction. Strong clinical support and team collaboration skills drive success.
Please refer to letter of recommendation from most recent employer for more.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant
Elite Dentistry
Orlando, FL
09.2019 - 03.2025
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Assisted in marketing efforts to attract new patients, showcasing the practice''s commitment to top-notch oral health care services.
Dental Assistant
Coast Dental
Titusville, FL
01.2018 - 08.2019
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Explained treatment procedures and instructed patients on home care guidelines.
Overhead Sales Manager
Special T Travel
Altamonte Springs, FL
06.2012 - 12.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
Education
EFDA And Dental Radiology Certification - Dental
Academy For Dental Assistants
Tampa, FL01.2017
Skills
- OSHA regulations
- HIPAA compliance
- Dental terminology
- Team collaboration abilities
- Clinical support
- Patient data gathering
- Inventory management
- Patient education
- Data confidentiality measures
- Medical office administration
- Case management
- Patient relations
Certification
EFDA
CPR
Radiology
Timeline
Lead Dental Assistant
Elite Dentistry
09.2019 - 03.2025
Dental Assistant
Coast Dental
01.2018 - 08.2019
Overhead Sales Manager
Special T Travel
06.2012 - 12.2017
EFDA And Dental Radiology Certification - Dental
Academy For Dental Assistants