Erica Rose Reisinger

• Assisted clients with applying for cooling assistance and other energy assistance programs by determining eligibility based on program guidelines.
• Conducted interviews with applicants to gather required information and verify documentation.
• Processed applications accurately and maintained confidential client records.
• Entered, updated, and managed client information using computer databases and case management systems.
• Used Microsoft Office (Word, Excel, Outlook) and other computer software to prepare documents, track applications, and communicate with clients.
• Explained program requirements, benefits, and application procedures in a clear and professional manner.
• Responded to client inquiries by phone, email, and in person while providing excellent customer service.
• Reviewed applications for accuracy and completeness to ensure timely processing of benefits.

• Assist library patrons with locating materials and answering inquiries.
• Provide friendly, professional customer service in a community setting.
• Organize and maintain a clean, welcoming environment.
• Support daily library operations and special events.

• Provided excellent customer service and assisted customers with purchases.
• Collaborated with team members to ensure a positive shopping experience.
• Handled inventory, stocking, and store organization efficiently.
• Maintained a clean and safe work environment.

• Worked in a fast-paced environment delivering excellent customer service.
• Prepared food orders with accuracy and attention to health & safety standards.
• Assisted teammates to maintain smooth store operations.
• Communicated effectively to meet customer needs.

In Progress