Erica Rowe
Maryland,MD
Summary
Staffing professional with extensive experience in optimizing recruitment workflows and managing candidate pipelines. Proven capability to effectively coordinate with teams and adapt to dynamic staffing needs. Recognized for strong organizational skills and effective problem-solving abilities, enhancing team efficiency and achieving hiring goals.
Overview
2
2
years of professional experience
Work History
Lifeguard Instuctor/Staffing Coordinator
American Pool
Maryland
05.2025 - Current
- Recruited, scheduled, and supervised 15+ lifeguards and seasonal pool staff across multiple client locations, ensuring optimal coverage during peak seasons.
- Maintained up-to-date employee records, certifications, and 100% compliance with local safety regulations.
- Organized and led quarterly staff training sessions and facilitated onboarding for all new hires, accelerating readiness for duty.
- Served as primary client liaison, proactively addressing staffing needs and resolving scheduling conflicts, resulting in improved service delivery and client satisfaction.
Ride Operator
Dollywood Parks and Resorts
Pigeon Forge, TN
09.2024 - 12.2024
- Assisted hundreds of guests daily with boarding, securing safety restraints, and providing clear ride instructions to ensure a safe and enjoyable experience.
- Operated rides with 100% adherence to safety and operational protocols, maintaining smooth and efficient guest flow.
- Monitored ride performance and performed daily safety inspections, promptly reporting maintenance needs to prevent downtime.
- Delivered exceptional guest service, professionally resolving inquiries and concerns, contributing to high visitor satisfaction ratings.
Lifeguard Instuctor
Ellis’s and Associates American Pool
05.2023 - 09.2023
- Instructed lifeguard training courses, ensuring adherence to safety protocols and operational standards.
- Developed lesson plans to enhance participants' swimming skills and rescue techniques.
- Evaluated student performance through practical assessments, providing constructive feedback for improvement.
- Mentored junior lifeguards, fostering a culture of safety and teamwork within the facility.
Education
Bachelor of Science - Management Studies
University of The West Indies
Jamaica08-2022
Skills
- Staff Recruitment & Scheduling
- Time Management
- Safety & Compliance Knowledge
- Record Keeping
- Training Coordination
- Conflict Resolution
- Communication Skills
- Problem-Solving
- Customer Service
- Team Leadership
- Attention to Detail
- Adaptability
Personal Information
Timeline
Lifeguard Instuctor/Staffing Coordinator
American Pool
05.2025 - Current
Ride Operator
Dollywood Parks and Resorts
09.2024 - 12.2024
Lifeguard Instuctor
Ellis’s and Associates American Pool
05.2023 - 09.2023
Bachelor of Science - Management Studies
University of The West Indies