Erica Ruckdaschel
Marion
Summary
Dynamic Site Supervisor with a proven track record at HandInHand, excelling in staff management and strategic planning. Enhanced operational efficiency through effective scheduling and inventory procurement, achieving optimal team performance. Recognized for resolving conflicts and fostering a collaborative environment, ensuring high-quality service and employee satisfaction.
Overview
4
4
years of professional experience
Work History
Site Supervisor
HandInHand
09.2024 - Current
- Developed work schedules for team members to maximize shift coverage.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Maintained records and logs of work performed and materials and equipment used.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Resolved issues among team members to keep employees on task.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Assistant Manager
Rue21
12.2022 - 04.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
Shift Leader
Cappriotti's
02.2022 - 08.2022
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Crew Member
Crumbl Cookies
11.2021 - 02.2022
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Marion High School
Marion, IA05-2023
Skills
- Inventory procurement
- Business administration
- Negotiation
- Site coordination
- Staff management
- Environmental awareness
- Strategic planning
- Quality assurance
Timeline
Site Supervisor
HandInHand
09.2024 - Current
Assistant Manager
Rue21
12.2022 - 04.2023
Shift Leader
Cappriotti's
02.2022 - 08.2022
Crew Member
Crumbl Cookies
11.2021 - 02.2022
High School Diploma -
Marion High School