Erica Rudesill
Port Angeles,WA
Summary
Results-driven individual with a solid track record of delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals, and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
Work History
Employee Health/HR Assistant
Olympic Medical Center
Port Angeles, WA
09.2024 - Current
- Updated employee database with vaccine information.
- Assisted with onboarding processes for incoming employees.
- Scheduled appointments with employees to discuss and/or receive vaccinations.
- Searched employee files and state databases to obtain vaccine and immunization information for all new hires.
- Handled confidential information with discretion and integrity.
- Updated databases with employee changes in position and personal information.
- Provided administrative support to the department, including document preparation and calendar management.
- Updated OSHA log with new employee injuries.
- Maintained all new employee files from the start to finish of onboarding, with employee health. This includes all communication, planning, and scheduling appointments.
Registration Representative II
Olympic Medical Physicians
Port Angeles, WA
12.2023 - 09.2024
- Gathered, verified, and processed new patient paperwork.
- Gathered personal and insurance information from each patient.
- Followed up with patients regarding outstanding balances on accounts while exercising discretion when necessary.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Maintained confidentiality of protected health information according to HIPAA guidelines.
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Carefully checked insurance information for benefits coverage and pre-authorization in the system.
- Verified insurance coverage for all appointments every month for each clinic.
- Was promoted quickly from a Level I registrar to a Level II.
Consumer Loan Processor
1st Security Bank of Washington
Sequim, WA
11.2022 - 12.2023
- Coordinated with underwriters to resolve issues and obtain the necessary documentation.
- Created a funding summary for every loan processed; this included all applicable fees associated with the loan, collateral, breaking down the math calculations, and providing the final proceed amount.
- Assembled and compiled documents for loan funding.
- Managed conditions sent from underwriting departments.
- Answered questions and advised customers regarding loans.
- Provided excellent customer service, maintaining high satisfaction levels among borrowers.
- Calculated, reviewed, and corrected errors on interest rates, closing costs, and payment terms to ensure accuracy.
- Reviewed and verified loan application documents for completeness and accuracy.
- Maintained up-to-date knowledge of relevant laws, regulations, products and services relating to consumer loans.
- Structured loan packages by properly analyzing credit reports, income and asset documents.
- Identified potential issues in loan files and worked with team members to devise solutions.
Personal Account Representative
1st Security Bank of Washington
Port Angeles, WA
07.2021 - 11.2022
- Provided customer service to clients by answering inquiries about account information and transactions.
- Handled escalated customer complaints courteously and professionally.
- Developed comprehensive knowledge of products offered by the company to better serve customers' needs.
- I was in 1st place every month for over a year in our monthly referral contest, companywide. I was given monetary bonuses each month.
- Monitored account activity regularly for any fraudulent activities or unauthorized transactions.
- Tracked changes in product offerings and updated customers accordingly when applicable.
- Recruited new clients through proactive marketing initiatives and word-of-mouth referrals.
Banker
First Federal
Sequim, WA
03.2021 - 07.2021
- Provided investment advice based on market trends and individual client financial goals.
- Helped customers understand and use mobile applications and online banking.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Analyzed clients' financial statements to offer customized banking solutions.
- Researched discrepancies between bank records and customer accounts.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Offered every customer an exceptional level of service by remaining friendly and professional during every transaction.
- Reconciled cash and checks against computer records at end of shift.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- I was approached by the Bank Manager and asked if I would be interested in applying for a role as a Banker.
Teller
First Federal
Sequim, WA
12.2020 - 03.2021
- Verified amounts and integrity of every check or funds transfer.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Resolved problems or discrepancies concerning customers' accounts.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Performed special services for customers, ordering bank cards and checks.
- Identified transaction errors when debits and credits did not balance.
Education
Human Resource Essentials Certificate
University of Washington
Seattle, WA08-2024
Skills
- Database management
- Confidentiality protocols
- Team player
- Team collaboration
- Time management
- Effective communication
- Maintaining files
- Multitasking
- Organizational skills
- Attention to detail
- Cold calling
Timeline
Employee Health/HR Assistant
Olympic Medical Center
09.2024 - Current
Registration Representative II
Olympic Medical Physicians
12.2023 - 09.2024
Consumer Loan Processor
1st Security Bank of Washington
11.2022 - 12.2023
Personal Account Representative
1st Security Bank of Washington
07.2021 - 11.2022
Banker
First Federal
03.2021 - 07.2021
Teller
First Federal
12.2020 - 03.2021
Human Resource Essentials Certificate
University of Washington
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