Erica Salem
San Diego,CA
Summary
Pharmacy Technician offering 20 + years of experience and track record of excellence in leading high performing teams in fast-paced retail and hospital environments. Experience in mental health offering extreme compassion and extensive experience working with mental health intervention. Experience with managing a team.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Prior Authorization Specialist
Scripps Healthcare
San Diego, CA
02.2024 - Current
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Ensured compliance with state and federal regulations pertaining to prior authorizations.
- Reviewed claims submitted without valid pre-authorization codes and took corrective action when necessary.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Provided guidance to providers regarding the prior authorization process.
Medication History Technician
Scripps Healthcare
La Jolla, CA
11.2021 - 02.2024
- Obtained, recorded and reported patient medication history for doctors
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Communicated effectively with doctors to get medication reconciliation completed
- Worked in fast paced Emergency Room environment
- Entered patient and medication information into EPIC system to update patients medication
- Reviewed and monitored patient medication files and data in hospital setting.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to getting accurate medication reconciliations
Certified Pharmacy Technician
Genoa Healthcare
Santee, CA
11.2020 - 11.2021
- Identified and addressed individual mental health challenges to support patients.
- Called high-risk individuals weekly as designated by mental health physician.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Coordinated parcel delivery using strong time management skills.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Online Business Owner
The Salem Company
La Mesa, CA
05.2016 - 11.2021
- Designed detailed business plans to outline finances, goals, and operations of company.
- Assessed, optimized and elevated operations to target current and expected demands.
- Documented account activities and generated sales reports.
- Applied effective marketing concepts to increase revenue.
- Provided excellent service and attention to customers through email and or in person.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
Pharmacy Technician Supervisor
Costco Pharmacy
San Diego, CA
03.2002 - 10.2017
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Handled all delegated tasks, including hiring. employee schedule and employee conflicts.
Education
Pharmacy Technician - Pharmacy Technology
United Education Institute
San Diego, CA06.2001
Skills
- Self-motivated
- Customer service skills
- Organizational skills
- Insurance billing
- Problem resolution
- Inventory management
- Team management
- Knowledge of medical terminology
- Decision-making
- Communication
- Complex Problem-Solving
- Staff Development
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB) Certification # 30112910
- State of California Pharmacy Technician License #178163
- Medication History Certificate (PTCB) - 2022
Timeline
Prior Authorization Specialist
Scripps Healthcare
02.2024 - Current
Medication History Technician
Scripps Healthcare
11.2021 - 02.2024
Certified Pharmacy Technician
Genoa Healthcare
11.2020 - 11.2021
Online Business Owner
The Salem Company
05.2016 - 11.2021
Pharmacy Technician Supervisor
Costco Pharmacy
03.2002 - 10.2017
Pharmacy Technician - Pharmacy Technology
United Education Institute
Similar Profiles
Joseph SaivongJoseph Saivong
Phlebotomist at Scripps HealthcarePhlebotomist at Scripps Healthcare
Marta ArrolladoMarta Arrollado
Surgery Scheduler - Gastroenterology at Scripps HealthcareSurgery Scheduler - Gastroenterology at Scripps Healthcare
Joseph O. ChavezJoseph O. Chavez
Payroll Coordinator at Scripps HealthcarePayroll Coordinator at Scripps Healthcare
Luis Gabriel CaguiatLuis Gabriel Caguiat
Service Desk Analyst at Scripps HealthcareService Desk Analyst at Scripps Healthcare
Ayleen Guadalupe Prado GuzmanAyleen Guadalupe Prado Guzman
Jack N the Box at Sonia MartinezJack N the Box at Sonia Martinez