Erica Salinas
San Juan
Summary
Dynamic and results-driven professional with extensive experience at Petsmart, excelling in inventory management and customer service. Proven track record in boosting customer satisfaction through effective employee training and proactive engagement. Adept at cash handling and utilizing Excel spreadsheets to enhance operational efficiency while fostering a collaborative team environment.
Overview
16
16
years of professional experience
Work History
Assistance Store Lead
Petsmart
McAllen
05.2009 - Current
- Tracked store inventories and ordered new materials to prevent shortages.
- Addressed any employee issues or concerns in a timely manner.
- Supervised work of cashiers, training new team members and monitoring performance.
- Dealt with customer complaints and rectified product and service issues.
- Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
- Provided exceptional customer service to all customers.
- Supervised team members on their assigned tasks throughout the day.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Served as a role model for other employees by demonstrating superior work ethic.
Education
Bachelor of Arts - English
University of Texas Pan-American
Edinburg, TX05-2015
Skills
- Inventory management
- Cash handling
- Customer service
- Employee training
- Excel spreadsheets
- Prism knowledge
Languages
Spanish
Professional
Timeline
Assistance Store Lead
Petsmart
05.2009 - Current
Bachelor of Arts - English
University of Texas Pan-American