Summary
Overview
Work History
Education
Timeline
Generic

Erica Sanchez

San Antonio,TX

Summary

Logical Dispatch Coordinator offering 7-years background scheduling and dispatching drivers, work crews and vehicles to appropriate locations according to predetermined schedules. Skillful in preparing daily work and run schedules and overseeing communications within specifically assigned territories. Results-oriented and productive individual committed to quality service and customer retention.

Overview

9
9
years of professional experience

Work History

Dispatch Coordinator

Elegant Limousine & Charter
07.2022 - Current
  • Responded to high volume of phone and email requests to provide logistics information.
  • Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
  • Organized paperwork and explained individual job parameters for each assignment.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Coordinated regular inspections of vehicles and scheduled preventive maintenance.
  • Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
  • Answered phone calls and responded to customer emails.

Head of Marketing

Tires To You
07.2020 - 07.2022
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Engaged, informed and supported staff on media and marketing outcomes.
  • Launched marketing activities for new product lines and market penetration.
  • Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
  • Managed workflow between staff, coordinating documents and creative material distribution.

Administrative Assistant to CEO

Imperial Flooring Distributors
08.2019 - 06.2020
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Handled confidential and sensitive information with discretion and tact.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Used advanced software to prepare documents, reports, and presentations.

Manager

Payless Shoe Source
07.2014 - 05.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Education

High School Diploma -

Cornerstone Christian Academy
Peachtree Corners, GA
01.2009

Administrative Assistant - Basic

Southern Careers Institute
6963 N.W. Loop 410
03.2000

Timeline

Dispatch Coordinator

Elegant Limousine & Charter
07.2022 - Current

Head of Marketing

Tires To You
07.2020 - 07.2022

Administrative Assistant to CEO

Imperial Flooring Distributors
08.2019 - 06.2020

Manager

Payless Shoe Source
07.2014 - 05.2020

High School Diploma -

Cornerstone Christian Academy

Administrative Assistant - Basic

Southern Careers Institute

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Erica Sanchez