ERICA SANDSTEDT

• Helped clients build life management and coping skills to handle daily needs and specific stressors.
• Connected clients with available resources to improve plan success.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Responsible for marketing, relationship management and accounting.
• Organizes special events, including lectures and lodging for mediation sessions held on site and remotely.
• Facilitated group sessions and learning discussions to further objectives.

• Facilitates daily business operations of an independent massage therapy business.
• Managed office, maintaining detailed records, filing documents, and ensuring proper bookkeeping.
• Identifies and troubleshoots operational and administrative problems, implementing protocols and policies which improve efficiency and productivity.
• Provides consistently friendly and helpful customer service and support, answering inbound customer questions as well as managing calendar and scheduling appointments for fellow therapists.
• Responsible for communication and schedules for therapists and clients and enters information into customer profiles.
• Maintained inventory database management, order supplies as necessary
• Maintains training records and program files; organize scheduling as well as training sessions.

Massage Therapist Kakleas Chiropractics

San Rafael, CA - December 2001 - December 2004

Massage Therapist Administrative Assistant, Tiburon Wellness Center

Tiburon, CA |2004 - 2010

• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Created marketing advertisements to increase awareness of services and boost sales.
• Coached and supervised staff by monitoring techniques and daily activities to suggest improvements.
• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.

• Developed strong track record of creating standard operating procedures and continually improving processes
• Wrote and edited training manuals for end users and developers
• Created monthly user bulletins for developers
• Selected engagement include Apple Computer, Berkeley Systems, Navis LLC and Themis Computers.