Erica Silva-Guillen
Hood River,OR
Summary
Knowledgeable and dedicated person willing to learn new skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Wreath Maker
Orchard View Farms
10.2023 - 12.2023
- Enhanced customer satisfaction by creating high-quality, customized wreaths for various occasions.
- Used color, space and composition to produce desired artistic effects.
- Appropriately packaged wreaths for long distance destinations.
- Packaged each wreath with assigned decorations.
- Manually labeled each box with address labels and personalized messages.
- Assembled cardboard boxes using air compressed staple gun.
Fruit Packer
Orchard View Farms
08.2023 - 09.2023
- Ensured customer satisfaction by carefully inspecting all packed fruits for quality control purposes.
- Supported efficient shipping operations by preparing fruit packages according to specified weight and size requirements.
- Set up, started and shut down production line equipment to resolve issues and at beginning or end of work shift.
- Increased productivity with the consistent use of high-quality packing materials and equipment.
- Placed items into bags, boxes or other containers.
- Weighed packaged items to calculate total weight.
Fruit Receiver/Quality Control
Orchard View Farms
06.2023 - 08.2023
- Calibrated firmness of the fruit, checked sugar levels, and measured size of the fruit.
- Received and organized the fruit according to the orchard and variety.
- Streamlined communication between departments, sharing essential information regarding cherry conditions with relevant parties swiftly and effectively.
- Assessed agricultural products for quality control and contamination.
- Maintained quality inspection records database.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
Secretary
May Street Elementary School
03.2021 - 06.2023
- Improved office efficiency by streamlining administrative processes and implementing digital filing systems.
- Facilitated communication among staff members by managing phone calls, distributing mail, and send mass communications regularly to families.
- Ensured timely distribution of important announcements to staff members through email or printed memos.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Streamlined registration process for new students by developing organized procedures that simplified paperwork collection and data entry tasks.
- Handled sensitive information discreetly while adhering to privacy guidelines set forth by the school district policy.
- Demonstrated adaptability and flexibility in handling a wide range of administrative tasks as needed to support the overall needs of the school community.
- Supported student success by maintaining accurate records on attendance, grades, and other pertinent information.
- Coordinated substitute teacher placements to minimize disruptions in classroom instruction.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Paid attention to detail while completing assignments.
Secretary
Hood River Dermatology
03.2022 - 04.2022
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Obtained payments from patients and scanned identification and insurance cards.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
Preschool Teacher
Smart-E-Pants LLC
08.2016 - 03.2021
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Assisted and supervised 16 children through entire school day.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Incorporated music, art and literature into curriculum.
Preschool Teacher
The Learning Farm Preschool
08.2014 - 08.2016
- Guided students to develop social, emotional and physical skills.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Maintained organized, fun and interactive classroom to help children feel safe.
Education
High School Diploma -
Hood River Valley High School
Hood River, OR06.2015
Skills
- Bilingual (English & Spanish) Fluent in writing as well
- Storage Organization
- Flexible and Adaptable
- Product Organization
- Warm and Friendly
- Courteous Phone Demeanor
- Fast Learner
- Punctual
- Computer Knowledge
- Works well in fast moving areas
Languages
Spanish
Native or Bilingual
Timeline
Wreath Maker
Orchard View Farms
10.2023 - 12.2023
Fruit Packer
Orchard View Farms
08.2023 - 09.2023
Fruit Receiver/Quality Control
Orchard View Farms
06.2023 - 08.2023
Secretary
Hood River Dermatology
03.2022 - 04.2022
Secretary
May Street Elementary School
03.2021 - 06.2023
Preschool Teacher
Smart-E-Pants LLC
08.2016 - 03.2021
Preschool Teacher
The Learning Farm Preschool
08.2014 - 08.2016
High School Diploma -
Hood River Valley High School
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