Erica Simmons
Katy
Summary
Dynamic customer service professional with expertise in operations management and team leadership. Demonstrated success in exceeding customer service while enhancing client retention and implementing security protocols for compliance. Proficient in high-volume case management and fostering strong client relationships through consultative techniques.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Allied Universal Security Services
Houston
05.2024 - 05.2025
- Oversaw daily operations of security personnel across multiple client sites, ensuring compliance with safety and security protocols.
- Oversaw scheduling and deployment of security resources for optimal coverage.
- Implemented security protocols to enhance safety and compliance standards.
- Developed and implemented training programs for new security officers, facilitating ongoing staff development and skill enhancement.
Office Administrative Receptionist
Moody Rambin Interests
08.2022 - 03.2023
- Greeted and assisted visitors, ensuring a welcoming and professional front office environment
- Routed incoming calls to appropriate departments, enhancing communication flow
- Managed office inventory by ordering and tracking supplies to maintain optimal stock levels
- Support daily administrative operations and internal communication
Sales Representative
Beyond Finance
Houston
02.2019 - 03.2022
- Exceeded sales goals and significantly improved client retention rates
- Built strong client relationships using consultative sales techniques
- Managed inbound and outbound calls to identify and create new business opportunities
- Conducted financial needs assessments to tailor solutions for clients
- Submitted and processed applications for debt settlement programs to facilitate client relief
- Maintained compliance with industry regulations (IAPDA & FDCPA)
Billing Representative
EnTouch Systems
Houston
04.2014 - 02.2019
- Assisted customers with billing inquiries and payment processing
- Resolved customer issues during high-volume inbound calls
- Managed collections and resolved delinquent accounts to improve overall account status
- Performed audits on accounts to facilitate service disconnection and restoration processes
- Conducted quality control analysis to ensure data accuracy and compliance
Education
High School Diploma / GED -
Livingston High School
Livingston, TXCNA certification -
Smithwood Institute
Skills
- Operational Efficiency
- Process Optimization
- Case Management
- Team Leadership
- Problem Solving
- Customer Service
- Multitasking
- Communication strategies
Certification
- IAPDA Certified
- FDCPA Certified
- CPR
References
Available upon request
Timeline
Operations Manager
Allied Universal Security Services
05.2024 - 05.2025
Office Administrative Receptionist
Moody Rambin Interests
08.2022 - 03.2023
Sales Representative
Beyond Finance
02.2019 - 03.2022
Billing Representative
EnTouch Systems
04.2014 - 02.2019
High School Diploma / GED -
Livingston High School
CNA certification -
Smithwood Institute