Erica Smith
Enfield,CT
Summary
Accomplished RN Case Manager with a proven track record at Baystate Health, adept in discharge planning and utilization review. Demonstrates exceptional care coordination and interpersonal skills, ensuring efficient patient transitions and advocating for patient needs. Excelled in streamlining processes, enhancing patient satisfaction, and fostering teamwork.
Overview
13
13
years of professional experience
Work History
RN Hospital Case Manager
Baystate Health - Baystate Medical Center
08.2020 - Current
- Coordinate and manage patient discharge planning activities for a 30-patient caseload
- Assess patients' needs and develop discharge plans for post-hospital care
- Collaborate with healthcare team members including physicians, nurses, and social workers
- Arrange for home healthcare services or equipment as required
- Provide patients and families with information on discharge plans and available resources
- Ensure all necessary paperwork and documentation are completed accurately
- Facilitate patient referrals to external healthcare facilities or community services
- Monitor patient progress and modify discharge plans as necessary
- Educate patients and families on follow-up care and medication instructions
- Advocate for patient needs and preferences throughout the discharge process
RN Hospital Case Manager/Utilization Management
Danbury Hospital
03.2019 - 03.2020
- Assess patients' needs and develop discharge plans for post-hospital care
- Collaborate with healthcare team members including physicians, nurses, and social workers
- Arrange for home healthcare services or equipment as required
- Provide patients and families with information on discharge plans and available resources
- Ensure all necessary paperwork and documentation are completed accurately
- Facilitate patient referrals to external healthcare facilities or community services
- Coordinating care with other health care professionals, patients, or case managers
- Monitor patient progress and modify discharge plans as necessary
- Advocate for patient needs and preferences throughout the discharge process
RN Hospital Case Manager
Baystate Health - Baystate Medical Center
02.2017 - 03.2019
- Coordinate and manage patient discharge planning activities
- Assess patients' needs and develop discharge plans for post-hospital care
- Collaborate with healthcare team members including physicians, nurses, and social workers
- Arrange for home healthcare services or equipment as required
- Provide patients and families with information on discharge plans and available resources
- Ensure all necessary paperwork and documentation are completed accurately
- Facilitate patient referrals to external healthcare facilities or community services
- Monitor patient progress and modify discharge plans as necessary
- Educate patients and families on follow-up care and medication instructions
- Advocate for patient needs and preferences throughout the discharge process
Registered Nurse, Medical-Surgical Unit
Baystate Health - Baystate Medical Center
05.2013 - 02.2017
- Managed caseload of 7+ patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Monitored patient vital signs to perform thorough condition assessments.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Investigated and resolved issues affecting hospital operations and patient care.
Patient Care Technician
Baystate Health - Baystate Medical Center
01.2012 - 05.2013
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
Education
Bachelor of Science - Nursing
Elms College
Chicopee, MA05-2015
Associate of Science - Nursing
Springfield Technical Community College
05-2013
Skills
- Discharge planning
- Utilization review
- Milliman/ InterQual
- Care coordination
- Clinical assessment
- Community resources
- HIPAA compliance
- Interpersonal skills
- Professionalism
- Teamwork and collaboration
- Microsoft office
- Electronic health records
Licenses
Massachusetts Registered Nurse- RN 2287204
Timeline
RN Hospital Case Manager
Baystate Health - Baystate Medical Center
08.2020 - Current
RN Hospital Case Manager/Utilization Management
Danbury Hospital
03.2019 - 03.2020
RN Hospital Case Manager
Baystate Health - Baystate Medical Center
02.2017 - 03.2019
Registered Nurse, Medical-Surgical Unit
Baystate Health - Baystate Medical Center
05.2013 - 02.2017
Patient Care Technician
Baystate Health - Baystate Medical Center
01.2012 - 05.2013
Bachelor of Science - Nursing
Elms College
Associate of Science - Nursing
Springfield Technical Community College
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