Erica Smithers Henderson
Missouri City,TX
Summary
Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.
Overview
10
10
years of professional experience
Work History
IRC Contact Sys Work From Home Agent
Perdoceo Education Corporation
05.2022 - Current
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Developed relationships with customers to provide unrivaled customer experiences.
- Outbound Coordinator, responsible for supporting students both online and ground campuses presented through contact systems
- Inbound Coordinator, recieved inbound calls from prospective students who have requested information
- Answered high call volume calls and emails to assist potential or current students
Dental Assistant/ Receptionist
Meyerland Family Dentistry
Houston , Tx
03.2020 - 12.2021
- Prepared patient x-rays and images for dentist review.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Sales and Visual Supervisor
Victoria Secret PINK
Houston, Tx
08.2016 - 02.2020
- Used excellent verbal skills to engage customers in conversation to meet their needs.
- Collaborated with store managers to determine best placement for merchandise displays.
- Received inbound and outbound calls regarding shipment and merchandising products.
- Analyzed customer feedback and shopper trends to inform display designs.
- Created interior displays to promote products in alignment with corporate sales objectives.
Advisor Assistant
Prairie View A&M University
Prairie View, TX
09.2013 - 10.2015
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Certified Dental Assistant - Dental Assisting
The College of Health Care Professions
Houston, TX06.2020
High School Diploma -
Thurgood Marshall High School
Missouri City, TX06.2012
Skills
- Inspecting Facilities
- Customer Experience Management
- Account Services
- Complementary Products and Services
- Strong Telephone Etiquette
- Call Center Operations
- Organizational Systems
Timeline
IRC Contact Sys Work From Home Agent
Perdoceo Education Corporation
05.2022 - Current
Dental Assistant/ Receptionist
Meyerland Family Dentistry
03.2020 - 12.2021
Sales and Visual Supervisor
Victoria Secret PINK
08.2016 - 02.2020
Advisor Assistant
Prairie View A&M University
09.2013 - 10.2015
Certified Dental Assistant - Dental Assisting
The College of Health Care Professions
High School Diploma -
Thurgood Marshall High School
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