ERICA SONNIER
Shreveport,LA
Summary
Insurance Consultant with over 7 years of experience in sales and customer service, adept at employing CRM systems like Salesforce and Zendesk to enhance client interactions and satisfaction. Proven ability to drive sales strategy, evidenced by a 20% increase in sales at Mutual of Omaha, and a similar uplift at SelectQuote. Skilled in claims adjustment with a knack for reducing processing times by 15% and utilizing analytical skills to detect fraudulent activities, ensuring efficient resolution. Well versed in thorough investigation into claims processing and negotiating settlement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Customer Service Representative
ACG/Meemic
06.2024 - Current
- Provided customer service to clients regarding inquiries and complaints.
- Participated in team meetings regarding current projects or initiatives.
- Conducted comprehensive needs analysis to offer appropriate insurance products, including life, health, and property insurance.
- Assisted customers in selecting appropriate coverage levels based on their individual needs.
- Responded promptly to customer inquiries regarding coverage options, premium costs, claim status.
- Developed and maintained relationships with clients to ensure customer satisfaction.
DSC Sales Consultant
Mutual of Omaha
01.2022 - 04.2024
- Drove DSC sales strategy at Mutual of Omaha
- Boosted sales by 20%
- Mastered consultative selling techniques
- Resolved complex client issues
- Increased customer satisfaction by 15%
Senior Sales Agent
SelectQuote
04.2021 - 01.2022
- Spearheaded sales strategies as a Senior Sales Agent
- Boosted sales by 20% within a year
- Leveraged advanced negotiation skills
- Resolved complex customer issues
- Contributed significantly to SelectQuote's revenue growth
- Streamlined team workflow, boosting productivity by 20% through strategic task management.
Licensed Auto Claims Adjuster
Progressive
Metairie, USA
06.2019 - 09.2020
- Managed claim investigations, ensuring efficient resolution
- Negotiated settlements with claimants in a persuasive manner
- Exhibited analytical skills in identifying fraudulent claims
- Reduced claim processing time by 15% through innovative strategies
- Expedited claim resolution, achieving quicker turnaround times and increasing customer satisfaction.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Interviewed claimants, witnesses, police officers, medical professionals, and other parties involved in the claim.
- Managed multiple cases simultaneously while meeting established deadlines.
- Communicated effectively with policyholders, explaining claim processes and decisions clearly.
- Managed workload to ensure timely follow-up and resolution of all assigned claims.
Sales Producer
Benee Irwin State Farm Agency
Shreveport, USA
05.2017 - 03.2019
- Championed customer-centric sales approach at Benee Irwin State Farm
- Amplified sales figures by 30%
- Expert in policy customization to meet client needs
- Solved intricate policy-related problems
- Enhanced customer satisfaction by 15%
Education
Business Management & Leadership -
Bellevue University
05-2026
Accounting -
Southern University and A&M College
Baton Rouge, LA05.2010
Diploma -
C.E. Byrd High School
05.2009
Skills
- Zendesk
- Salesforce
- Quoting Software
- Workflow Optimization
- Java Script
- Medical Terminology
- Fast typing 60 wpm
- Quality Assurance
- POS Systems
- Project Management
- Customer service
- Client relationship management
- Effective communication
- Team collaboration
- Insurance regulations
- Claims handling
Certification
- Life, Health, and Accident
- Property and Casualty
- Auto Adjusters
Timeline
Licensed Customer Service Representative
ACG/Meemic
06.2024 - Current
DSC Sales Consultant
Mutual of Omaha
01.2022 - 04.2024
Senior Sales Agent
SelectQuote
04.2021 - 01.2022
Licensed Auto Claims Adjuster
Progressive
06.2019 - 09.2020
Sales Producer
Benee Irwin State Farm Agency
05.2017 - 03.2019
Business Management & Leadership -
Bellevue University
Accounting -
Southern University and A&M College
Diploma -
C.E. Byrd High School
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