Erica S. Palfrey
Phoenix,AZ
Summary
Banking professional with extensive experience in financial services and client management. Expertise in financial analysis, risk assessment, and regulatory compliance. Proven ability to collaborate effectively within teams and deliver results in dynamic environments. Recognized for adaptability, attention to detail, and strong interpersonal skills.
Overview
12
12
years of professional experience
Work History
Sr. Service Specialist
Collabera Inc.
Phoenix, AZ
04.2025 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Sought ways to improve processes and services provided.
- Process and investigate client requests received via email, phone and chat.
- Resolving and researching complex issues while ensuring compliance with company policies and mitigating risks.
- Process and monitor setup and or closure for treasury products.
- Utilize bank systems for request processing
- Streamlined service processes, improving response times and operational efficiency across departments.
ACH Banking Specialist
MUFG Bank
AZ, USA
05.2023 - 05.2024
- Account maintenance of the general ledger
- Analyze, research and resolve account discrepancies and errors
- Respond to inquiries & issues via email
- Process payments and holds on commercial accounts
Loan Underwriter
Stellantis Financial Services
08.2022 - 01.2024
- Analyze financial data and credit reports for qualification
- Evaluating loan documents for accuracy
- Restructure loan requests to ensure alignment with company DTI, PTI and LTV policies.
Funding Analyst
Santander Consumer USA
01.2018 - 09.2019
- Analyzing and verifying loan applications and documents for completeness
- Received 50-100 inbound calls per day
- Make outbound calls requesting documents for verification
- Verify accuracy on all documents and information provided
- Inbound point of contact for customers, 3rd parties, and dealerships
- Prepared and processed loans for funding
Mortgage Specialist II
Chase Bank
03.2014 - 09.2016
- Maintained high customer satisfaction standards to meet or exceed targets.
- Sought ways to improve processes and services provided.
- Process and investigate client requests received via email, phone and chat.
- Resolving and researching complex issues while ensuring compliance with company policies and mitigating risks.
- Process and monitor setup and or closure for treasury products.
- Utilize bank systems for request processing
- Streamlined service processes, improving response times and operational efficiency across departments.
Education
Major - General Studies
San Diego City Schools
01.2009
Skills
- Analytical
- Problem solving
- Communication
- Leadership
- Processing
- Underwriting
- Payment posting
- Financial records and reporting
- Cash application
- Information gathering and analysis
- Documentation
- Credit analysis
- Processing procedures
- Financial document review
- Escrow management
Personal Information
Title: Banking Professional
Education
true
Timeline
Sr. Service Specialist
Collabera Inc.
04.2025 - Current
ACH Banking Specialist
MUFG Bank
05.2023 - 05.2024
Loan Underwriter
Stellantis Financial Services
08.2022 - 01.2024
Funding Analyst
Santander Consumer USA
01.2018 - 09.2019
Mortgage Specialist II
Chase Bank
03.2014 - 09.2016
Major - General Studies
San Diego City Schools