Erica Steffner

Motivated and resourceful professional with a reputation for quality, proficiency, and reliability seeking to transition medical education to the healthcare industry. Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization.

Professional with extensive experience in returns management, equipped to handle complex return processes with precision. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving and process improvement. Focused on collaborative teamwork and adaptable to changing priorities, ensuring consistent results and reliability.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Achieved Top Performer by completing five different departments with accuracy and efficiency.

• Red Cross, Owatonna, MN, CPR/First Aid, 04/17/25, 04/17/27, 01SVJEF
• Red Cross, Owatonna, MN, Life Threatening Bleeding and Tourniquet Application, 04/17/25, 04/17/27, 01SVUGE

• MS Excel
• MS Word
• MS PowerPoint

• Medical Billing
• Accounts Receivable
• Collections
• Co-Pay
• Deductibles
• Co-Insurance
• EOBs
• Revenue Cycle Management
• Posting Payments
• Government (Medicare & Medicaid)
• Third Party Payers
• Electronic Health Records (EHR)
• Electronic Medical Records (EMR)
• Managed Care (HMO, PPO, POS)
• Workers Compensation
• Insurance Verification
• Insurance Claim Processing
• CMS 1500
• CMS 1450 (UB-04)
• Front Office Operations
• Medical Office Procedures
• Scheduling
• Medical Terminology
• Anatomy & Physiology
• HIPAA Compliance
• Medical Coding (ICD-10-CM, HCPCS, CPT)