Erica Stepteau
Olmsted Falls
Summary
Strategic Program Facilitator and Workforce Development Professional with expertise in education and training. Specializes in building partnerships, coordinating programs, and delivering impactful learning experiences. Connects individuals with essential resources to enhance career success while collaborating effectively with students, professionals, and community partners.
Overview
2027
2027
years of professional experience
Work History
Career & Academic Advisor Professional
Lorain Community College
2025 - Current
- Support academic planning for 300 students, enhancing persistence and success through targeted career pathway guidance.
- Provide individualized coaching to help students identify career goals and align academic pathways with workforce needs, promoting greater student engagement.
- Establish partnerships with regional high schools, collaborating with counselors to facilitate student transitions into college programs.
- Act as liaison between college and high school partners, strengthening relationships to boost enrollment and program awareness.
- Coordinate outreach initiatives to increase student participation in CCP and college programs through targeted recruitment activities.
- Deliver informative sessions on College Credit Plus (CCP) for prospective students and families, clarifying program requirements and increasing program awareness.
Health Program Educator / Facilitator
Cleveland Clinic
2015 - 2023
- Facilitated educational programs and workshops focused on health awareness and community engagement.
- Delivered presentations and facilitated group discussions to diverse audiences.
- Delivered tailored guidance and resources to participants, fostering personal development and overall well-being.
- Coordinated program activities and outreach initiatives, enhancing participant engagement and program visibility.
- Built relationships with community partners and stakeholders to support program success.
Entrepreneur / Sales Coach & Consultant
Tenacious Queen Academy
2014 - 2022
- Founded and led a consulting business supporting service-based entrepreneurs in sales strategy, business development, and client acquisition.
- Designed and delivered sales training programs and workshops to help business owners improve revenue and customer engagement.
- Managed and mentored team of six sales representatives, enhancing training, coaching, and performance guidance to drive team success.
- Cultivated strong client relationships through consultative coaching and strategic planning, leading to increased client satisfaction and retention.
Sales Trainer
Wells Fargo
Tacoma
2004 - 2009
- Delivered group training sessions and one-on-one coaching, contributing to increased employee performance and improved service delivery.
- Coached employees on sales strategies, customer engagement, and financial product knowledge, enhancing overall sales effectiveness.
- Developed training materials and facilitated workshops to support employee development.
- Collaborated with management to track performance metrics, identifying training opportunities to support targeted employee development.
Education
Master of Arts - Education Technology & Instructional Design
Western Governors University
01-2026
Master of Arts - Organizational Development
Liberty University
01-2013
Skills
- Training and facilitation
- Program development and coordination
- Workforce and community engagement
- Student coaching
- Employer partnerships
- Stakeholder collaboration
- Project management
- Data analysis
- Public speaking and presentations
Timeline
Career & Academic Advisor Professional
Lorain Community College
2025 - Current
Health Program Educator / Facilitator
Cleveland Clinic
2015 - 2023
Entrepreneur / Sales Coach & Consultant
Tenacious Queen Academy
2014 - 2022
Sales Trainer
Wells Fargo
2004 - 2009
Master of Arts - Education Technology & Instructional Design
Western Governors University
Master of Arts - Organizational Development
Liberty University