Erica Stewart
Perkasie,PA
Summary
Dynamic customer service leader with over 10 years of experience in team management and operational oversight. Proven track record in fostering team engagement, enhancing customer satisfaction, and driving continuous improvement through data-driven strategies. Seeking to leverage strong leadership and problem-solving skills as a Customer Service Supervisor at TaskRabbit.
Overview
10
10
years of professional experience
Work History
Administrative Services Manager
Colket Automotive Technical Services & L4 Calibration Center
08.2023 - Current
- Oversee daily operations and manage human resources duties, ensuring a positive and collaborative work environment
- Directly support the CEO, enhancing operational efficiency and communication across departments
- Manage accounts receivable and payable, optimizing financial processes for better service delivery
Customer Service Team Lead (Remote)
Veterinarian Recommended Solutions
01.2022 - 08.2023
- Led a customer service department of 5, promoting a culture of accountability and engagement that improved team morale
- Handled 50+ inbound calls daily while managing extensive email communications, ensuring prompt and effective customer support
- Analyzed customer feedback and performance metrics to implement strategies for quality improvement and enhanced service delivery
- Served as the primary liaison between departments, facilitating collaboration and addressing customer concerns effectively
Inside Sales / Pet Health Coach (Remote)
Veterinarian Recommended Solutions
07.2019 - 01.2022
- Provided exceptional service to customers through effective communication and support regarding product inquiries and nutritional guidelines
- Exceeded sales targets by educating clients about product benefits and following up on customer needs
Front End Supervisor / Veterinary Technician
Pennridge Animal Hospital
09.2014 - 07.2019
- Managed front-end operations, including staff training and conflict resolution, contributing to a high standard of client care
- Promoted a customer-focused environment, resolving client complaints and enhancing overall client satisfaction
- Trained new employees and facilitated ongoing performance assessments through regular feedback sessions
Education
Veterinary Technician -
Manor Junior College
01.1999
TV Production - Liberal Arts
Bucks County Community College
01.1994
Skills
- Team Leadership & Development
- Customer Relationship Management
- Problem-Solving & Conflict Resolution
- Data Analysis & Performance Metrics
- Empathetic Communication
- Operational Efficiency & Process Improvement
Additional Information
Flexible availability to work weekends and shifts based on business needs., Committed to championing a customer-obsessed culture and driving team success.
References
Available upon request.
Timeline
Administrative Services Manager
Colket Automotive Technical Services & L4 Calibration Center
08.2023 - Current
Customer Service Team Lead (Remote)
Veterinarian Recommended Solutions
01.2022 - 08.2023
Inside Sales / Pet Health Coach (Remote)
Veterinarian Recommended Solutions
07.2019 - 01.2022
Front End Supervisor / Veterinary Technician
Pennridge Animal Hospital
09.2014 - 07.2019
TV Production - Liberal Arts
Bucks County Community College
Veterinary Technician -
Manor Junior College
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