Michael Incesti

• Proficient with installing, calibrating, and troubleshooting ADAS components and systems using OEM software
• Diagnosed automotive electrical systems & components with OE tools/ software
• Performed pre/post scans on vehicles
• Re-programmed and restored advanced safety systems to OE specifications
• Read wiring schematics and performed wire and connection repairs
• Served as Field Support Manager provided guidance and training for complex installations, troubleshooting, and system tuning
• Developed excellent working relationships with collision repair shop management, technicians, and office staff

• Diagnosed automotive electrical systems & components with OE tools and software
• Performed calibrations and programming using the OEM scan equipment
• Re-programmed and restored safety systems to OE specifications
• Performed wire and connection repairs
• Calibrated Advanced Safety System Components: Cameras, Radar, Adaptive Cruise, Lane Keeping & More
• Provided exceptional customer service
• Tracked equipment/supplies inventory, maintained prescribed levels for ADAS support

• Loaded delivery van with parts from the warehouse and operated a vehicle to ensure safe delivery of components to customer sites.
• Provided exceptional customer service

• Provided exceptional customer service to commercial accounts
• Utilized ZNET to help customers locate merchandise or find suitable alternatives
• Drove delivery vehicle to transport parts to Commercial customers, including loading and unloading of parts

• In charge of performing journey-level automotive repairs on Infiniti vehicles, including: electrical & computer diagnostics, adaptive cruise control, automatic braking, camera recalibration, blind spot monitoring, traditional mechanics- suspension, air conditioning, engine, transmission, brakes, air-bag, and hydraulics

• Inspected and serviced mechanical construction equipment and performed check-in and inspection of rental equipment such as diesel air compressors, concrete buggies, trowel machines, etc
• Repaired equipment for 1 to 8-cylinder diesel engines, 2 to 4-stroke gas engines, hydraulic pistons/motors, and generators
• Performed road-side service repairs of customer equipment
• Conducted quality control reviews of jobs to ensure customer expectations were met
• Troubleshoot a wide range of machines to ensure equipment is ready for rental

Foreman/Group Leader

• Responsible for oversight and management of technicians repair work
• Managed daily/weekly work distribution of apprentice technicians
• Provided on the job-training to apprentices
• Handled all customer relations and quality control reviews
• Ensured group met quality control targets for CSI
• Performed repairs and participated in daily team leader meetings

Honda & Alfa Romeo Auto Technician – Journeyman

• In charge of performing journey-level automotive repairs on Honda and Alfa Romeo vehicles including air conditioning, electrical, suspension, engine, transmission, brakes, air-bag, hydraulics, and computer diagnosis.

• Performed troubleshooting and repairs on vehicles as an apprentice, working closely with journeymen