Erica Sutton
Summary
Dynamic and results-oriented professional with a proven track record at Sheetz and Walmart, enhancing customer satisfaction and streamlining operations. I excel in maintaining cleanliness and hygiene standards. Demonstrated ability to motivate employees, resolve disputes, and monitoring inventory, significantly improving service delivery and operational efficiency. Friendly and dependable with positive outlook. Understands customer service fundamentals and operates point-of-sale systems. Committed to creating welcoming shopping experience and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Store Team Member
Sheetz
02.2024 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
Sales Associate
Walmart
09.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Standards Manager
Goodberry's Frozen Custard
02.2023 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Prep Cook
Jd's Smokehouse
07.2022 - 01.2023
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Ensured consistent food quality by strictly following recipes and presentation standards.
Education
Associate of Arts -
Caldwell Community College And Technical Institute
Hudson, NC12-2026
High School Diploma -
Hibriten High School
Lenoir06-2022
Skills
- Cleanliness and hygiene
- Workplace safety
- Store maintenance
- Reliability and punctuality
- Goal-oriented mindset
Timeline
Store Team Member
Sheetz
02.2024 - Current
Sales Associate
Walmart
09.2023 - 01.2024
Standards Manager
Goodberry's Frozen Custard
02.2023 - 09.2023
Prep Cook
Jd's Smokehouse
07.2022 - 01.2023
Associate of Arts -
Caldwell Community College And Technical Institute
High School Diploma -
Hibriten High School
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