Erica Tennison
Cypress
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
6
6
years of professional experience
Work History
Logistics Coordinator
Grundfos Pumps Manufacturing
09.2022 - Current
- Tracked orders and notified CSSC of status or potential delays.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Monitored performance of logistics operations to identify areas for improvement.
- Created reports to provide insights into logistics operations and performance.
- Generated documentation and information required for customer shipments via SAP.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Dispatch Coordinator
Ryder Logistics
10.2019 - 09.2022
- Responded to high volume of phone and email requests to provide logistics information.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Organized paperwork and explained individual job parameters for each assignment.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Leveraged TMW/Citrix and other tools to track data and make recommendations.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Supervised team of 23 employees and provided training focused on maximizing overall performance.
Dispatcher Coordinator
Nikko's Worldwide
11.2017 - 10.2019
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 150 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
Education
High School Diploma -
Cypress Springs High School
Cypress06.2009
Skills
- Transportation and Logistics Coordination
- Critical Thinking
- Workload Delegation
- Fleet Dispatching
- Shipping Documentation
- Process Optimization
- Verbal and Written Communication
- Analytical Thinking
- Stress Management
Timeline
Logistics Coordinator
Grundfos Pumps Manufacturing
09.2022 - Current
Dispatch Coordinator
Ryder Logistics
10.2019 - 09.2022
Dispatcher Coordinator
Nikko's Worldwide
11.2017 - 10.2019
High School Diploma -
Cypress Springs High School
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