Erica Tetrick
Indianapolis,IN
Summary
Proven Buyer and Customer Service Representative at Bunzl, adept in purchase order management and excelling in relationship building. Achieved cost reductions and enhanced supplier relations through strategic sourcing and effective negotiations. Skilled in handling high-stress situations, ensuring customer satisfaction and loyalty. Demonstrates multi-tasking strength and materials sourcing expertise, contributing to significant company advancements.
Overview
5
5
years of professional experience
Work History
Buyer
Bunzl
Indianapolis, IN
02.2022 - Current
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Forecasted purchasing trends and improved merchandising strategies.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Bunzl
Indianapolis, IN
01.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Beech Grove High School
Beech Grove06.2015
Skills
- Purchase order management
- Demand forecasting
- Trend monitoring
- Procurement procedures
- Relationship building
- Verbal and written communication
Timeline
Buyer
Bunzl
02.2022 - Current
Customer Service Representative
Bunzl
01.2020 - 02.2022
Beech Grove High School