Erica Thomas
Detroit,MI
Summary
Dynamic professional with proven expertise in problem-solving and exceptional verbal communication, honed at Ascension Harper Family Practice and in healthcare settings. Excelled in creating welcoming environments and managing scheduling with precision. Demonstrated commitment to confidentiality and fostering positive relationships, enhancing patient and visitor satisfaction.
Overview
17
17
years of professional experience
Work History
Front Desk Reception
Ascension Harper Family Practice
04.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
CNA
McLaren Hospital
01.2020 - 10.2020
CNA
Church Of Christ Care Center
02.2008 - 01.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
GED - General Studies
Detroit Public Schools
Detroit, MI11.2013
Certificate - EMT
Baker College
Flint, MI08.2010
Skills
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Oral and writing communication
- Hospitality services
- Filing
- Call forwarding
- Filing and sorting
Timeline
Front Desk Reception
Ascension Harper Family Practice
04.2021 - Current
CNA
McLaren Hospital
01.2020 - 10.2020
CNA
Church Of Christ Care Center
02.2008 - 01.2020
GED - General Studies
Detroit Public Schools
Certificate - EMT
Baker College
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